What is Netgear's customer service all about????
I have a modem (DM111P) which will not power up. I contacted the customer service online to be told to call them. I have just spent 25 minutes on the telephone to the call centre in India.
All the operator wanted to know is what lights were not working and failed to understand that I cannot even get the thing to turn on.
Out of the 25 minutes I was on the phone 20 were spent when he kept putting me on hold. When I finally got through to him that I coudl not get the modem to turn on he told be it would cost me $38 dollars - to us English about £17 to send the modem back to them. It only cost £22 in the first place. Eventually it has come down to me having to pay the carriage.
The frustration comes as this si the second time I have been left fumiong with their customer service. The last time was actually getting the thing to connect and after spending 1.5 hours on the phone to customer service - which cost me £15 - they told me I needed a firmware upgrade.
As it is this is a replacement for one that failed after three weeks - I don't think I will be choosing Netgear some time soon.
GET YOUR ACT TOGETHER NETGEAR AND PROVIDE THE CUSTOMER SERVICE THAT SHOULD BE EXPECTED. LET'S ALSO HAVE A EUROPEAN BASED CALL CENTRE.
Lostockkid
I have a modem (DM111P) which will not power up. I contacted the customer service online to be told to call them. I have just spent 25 minutes on the telephone to the call centre in India.
All the operator wanted to know is what lights were not working and failed to understand that I cannot even get the thing to turn on.
Out of the 25 minutes I was on the phone 20 were spent when he kept putting me on hold. When I finally got through to him that I coudl not get the modem to turn on he told be it would cost me $38 dollars - to us English about £17 to send the modem back to them. It only cost £22 in the first place. Eventually it has come down to me having to pay the carriage.
The frustration comes as this si the second time I have been left fumiong with their customer service. The last time was actually getting the thing to connect and after spending 1.5 hours on the phone to customer service - which cost me £15 - they told me I needed a firmware upgrade.
As it is this is a replacement for one that failed after three weeks - I don't think I will be choosing Netgear some time soon.
GET YOUR ACT TOGETHER NETGEAR AND PROVIDE THE CUSTOMER SERVICE THAT SHOULD BE EXPECTED. LET'S ALSO HAVE A EUROPEAN BASED CALL CENTRE.
Lostockkid























