Dassa
Regular Member
Hi,
There is no obligation for any business to treat customers equally providing they don't discriminate based on a defined set of legally protected characteristics. A mistaken belief that Openreach owe you something is not a protected characteristic under law.
There is no supermarket ombudsman, Sainsburys could have a bloke stood at the door randomly saying "I don't like your face you're not coming in" and it would be perfectly legal. Morrisons could decide to stop delivering to your address "just because" and nobody could do anything to force them. Companies have more or less free reign to do as they wish within the law.
There is no general telecoms ombudsman. There is Ofcom who regulate the industry (not individual cases) and if you could identify something which showed that Openreach were behaving in a way that was detrimental to the provision of telecoms in the UK then you might be able to get them interested. Ofcom will not be interested in one person feeling upset because Openreach is planning to install fibre to them in (for example) 2027 rather than 2022, especially when they are under no obligation to install fibre to them at all.
I read your previous posts.I don't think you read my previous posts.
And the Ferrari analogy is absolutely nothing to do with this. A more comparable one would be Morrisons delivering to my neighbour but not my house even though there is no physical restrcition for them to not do so.
Sure, they have the right to refuse delivery to a customer if they wish. But if they are doing that for no good reason (and one they will not state why) then that's something an ombudsman would be interested in.
There is no obligation for any business to treat customers equally providing they don't discriminate based on a defined set of legally protected characteristics. A mistaken belief that Openreach owe you something is not a protected characteristic under law.
There is no supermarket ombudsman, Sainsburys could have a bloke stood at the door randomly saying "I don't like your face you're not coming in" and it would be perfectly legal. Morrisons could decide to stop delivering to your address "just because" and nobody could do anything to force them. Companies have more or less free reign to do as they wish within the law.
There is no general telecoms ombudsman. There is Ofcom who regulate the industry (not individual cases) and if you could identify something which showed that Openreach were behaving in a way that was detrimental to the provision of telecoms in the UK then you might be able to get them interested. Ofcom will not be interested in one person feeling upset because Openreach is planning to install fibre to them in (for example) 2027 rather than 2022, especially when they are under no obligation to install fibre to them at all.