JohnLondon
Member
Hello everyone. I had a new CF broadband installed last week. The engineer installer was given instructions to install 150 Mb instead of my 1 Gb contract. After installation he showed me the his instructions and the speed on wifi test to be about 120Mb. I told me him that my contract was for 1Gb speed. He apologised as he was only the installer and asked me to contact customer service to upgrade my speed and get a new router. The installed router is SPNMX55 and he said I should be given SPNMX42.
I have checked the speed on Linksys router App to be about 850 Mb and not 920 Mb as promised.
I have contacted the customer service and technical support but no one has responded. My wifi speed in the evening is 100Mb download and 110 Mb upload, and during the day is about 560 download and 700 upload. Yes upload is always higher than download. Still waiting for technical support to contact me. I have several times switched off the modem and router and also rest the router but no improvement.
Please can anyone advise. Thank you.
I have checked the speed on Linksys router App to be about 850 Mb and not 920 Mb as promised.
I have contacted the customer service and technical support but no one has responded. My wifi speed in the evening is 100Mb download and 110 Mb upload, and during the day is about 560 download and 700 upload. Yes upload is always higher than download. Still waiting for technical support to contact me. I have several times switched off the modem and router and also rest the router but no improvement.
Please can anyone advise. Thank you.























