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new isp help

so, what is your postal address?
which dispute resolution process are you a member of?

or would you like to be reported of ofcom for breaching the law?
 
Hi all,

Once a customer signs up to our broadband service/hosting services, they get a copy of the full terms and conditions, which they have to sign and return by post, in this documents all the details are listed includng contact numbers, postal address of our head office and customer services department, email address of the parters, complaints email address and post address, including any other information which is relevent.

Yes we are a small company at the moment, BUT i have been in this industry for over 6 years and i have seen lots of people come and go over the years.

As i said in my earlier post, the website isnt finished yes and because customer cannot sign uo online at the moment, and because they get the full terms and conditions of the service, we therefore are not braking the LAW.

We must be one of only a few ISP's/hosting providers in the country who ask customers to sign and return a contract these days. The reason why we ask for this, is because if customers signup online and then dont pay for any reason, or just go missing, we therefore can take legal action against them to recover any monies due to us. It is quite hard to prove who signed up online hence our company policy for customers to sign and return the contract.

Hope this helps answer your questions.
 
The E-Commerce Regulations require that all commercial web sites make the following information directly and permanently available to consumers via the website:

* the company's name, postal address (and registered office address if this is different) and email address;
* the company's registration number;
* any Trade or Professional Association memberships;
* the company's VAT number.

All of this applies regardlessof whether the site sells on-line. In addition, any commercial communication – that is any email or even SMS text message – used in providing an "Information Society Service" must display this information.

tell me how by not revealing and publishing your postal address you are not breaking the law exactly?

6 years experience eh - but no clue about the communcations Act, Online seslling regulations etc etc....

The Communications Act 2003 requires Ofcom to ensure that every public communications provider in the UK provides its domestic and small business consumers with an approved code of practice (where a small business is one with 10 or less employees/volunteers). Ofcom must approve each code and will use guidelines to assess whether a code gains Ofcom approval.

by offering broadband, which you have done on the site, you must comply with the above regulation - and publish a code of practice and be a member of a dispute resolution service. as approved by ofcom.

so which are you a member of?
there are only two available in the Uk - one has 143 members, the other 144 members - although i couldnt see you listed on either list...
 
There is no mention of broadband services on the website at the moment, only hosting products.

Oh and as we dont have our central pipes through bt, we therefore do not need to register under the The Communications Act 2003 as the suppliers we use already are registered, i have just checked with our account managers at our 4 suppliers.

Once again too much time on peoples hands
 
Hardly too much time.
We have seen so many people come on here bragging about their "serivces" only for people to get ripped off - so its right to examine and be weary of any new arrival.

Let me repeat this - i think you missed it last time:
The E-Commerce Regulations require that all commercial web sites make the following information directly and permanently available to consumers via the website:

* the company's name, postal address (and registered office address if this is different) and email address;
* the company's registration number;
* any Trade or Professional Association memberships;
* the company's VAT number.

Ive added BOLD to help you out this time.
And shall spell it out to you.

Any commercial website (a site offering goods or services, not just broadband but any goods or services) via the internet must by law (the E-Commerce Regulations (go and look them up)) publish (that display) their postal address on their website.

so either you switch off your website or you display your postal address on it to comply with the law....
 
Does this apply to companies (with commercial websites) that only quote a PO Box postal address? According to the E-Commerce Regs they're also obliged to give the address of their registered offices if different to the quoted postal address. A PO Box address is normally at their local sorting office, so there offices cannot be located at the sorting office.

I know of several websites offering broadband services that only quote PO Box addresses - are they breaking the law? :shrug:
 
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Which sites do you mean?

Andy
 
When I said I knew of "several" I was being deliberately vague, as one or two members might have known who I was talking about if I said I knew of one other broadband supplier.

So are Aquiss breaking the law then? I know they're above board, and are building a good reputation for their service and excellent customer support, but I can't find a non-PO Box address on their site.
 
Yes they would be.

The Electronic Commerce (EC Directive) Regulations 2002
Came into force 23rd October 2002

information scoiety service is a legalise way of saying a website selling online services

General information to be provided by a person providing an information society service
6. - (1) A person providing an information society service shall make available to the recipient of the service and any relevant enforcement authority, in a form and manner which is easily, directly and permanently accessible, the following information -

(a) the name of the service provider;

(b) the geographic address at which the service provider is established;

(c) the details of the service provider, including his electronic mail address, which make it possible to contact him rapidly and communicate with him in a direct and effective manner;

(d) where the service provider is registered in a trade or similar register available to the public, details of the register in which the service provider is entered and his registration number, or equivalent means of identification in that register;

(e) where the provision of the service is subject to an authorisation scheme, the particulars of the relevant supervisory authority;

(f) where the service provider exercises a regulated profession -

(i) the details of any professional body or similar institution with which the service provider is registered;

(ii) his professional title and the member State where that title has been granted;

(iii) a reference to the professional rules applicable to the service provider in the member State of establishment and the means to access them; and

(g) where the service provider undertakes an activity that is subject to value added tax, the identification number referred to in Article 22(1) of the sixth Council Directive 77/388/EEC of 17 May 1977 on the harmonisation of the laws of the member States relating to turnover taxes - Common system of value added tax: uniform basis of assessment[13].

(2) Where a person providing an information society service refers to prices, these shall be indicated clearly and unambiguously and, in particular, shall indicate whether they are inclusive of tax and delivery costs.

so yes a non po box adress must be displayed on the website.
perhaps its time to report Aquiss too then.
 
There is no mention of broadband services on the website at the moment, only hosting products.

Oh and as we dont have our central pipes through bt, we therefore do not need to register under the The Communications Act 2003 as the suppliers we use already are registered, i have just checked with our account managers at our 4 suppliers.

Once again too much time on peoples hands

I was going to ask about that, I was searching for that great deal you spoke of, but obviously its not there.

The website looks really good, but take out the flash movie, firstly its very loud, even with my speakers at the lowest setting, and loads up on every page. Quiet is better.
 
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Oh and as we dont have our central pipes through bt.
Once again too much time on peoples hands

Central pipes are a BT product and if you have anything else then its a peering link to some one who does have the centrals to carry the bandwidth to your own network where you will have links to the likes of akiami or how ever it is spelt, any chance of a network diagnram?
 
Hi all,

A network diagram will be available within the next few weeks on our website. We are at the moment designing the rest of the website and this will be available soon.

I will however post the link to the diagram as soon as it is available
 
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