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New PlusNet user experiance Jan2008

Hi marcaudio, the traffic shaping information *is* linked from the signup pages, just had a quick look and there's a link to it here.

Irrespective of this, I'm sorry to hear you're having problems. When you say your speeds are slow, what traffic is it you're referring to (e.g. web browsing, peer-to-peer, Usenet?)

I'd also be interested to know what results you get from a BT Speedtest.

If you can provide me with a username or ticket ID then I'd be happy to take a quick look over your account to see if I can find any problems with it?

Rgds,
 
I submitted a ticket yesterday enquiring about upgrading my account. After 24 hours I am disappointed not to have received a response. The only conclusion obvious to me is that my custom is not important to PlusNet after all. Carstairs
 
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