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baby_frogmella

Pro Member
If TT business are anything like VM business then it's exactly the same network, different router + SLA (which VM don't seem to keep to grrr)
Yep spot on, except that TTB send out the same rebadged TT residential router, wifi hub. Its actually a half decent router (for a free router) but its only wifi 5 hence I'm using my own kit on TTB (Netgear RAX200).
 

Zathan

Pro Member
Really?
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But to put those figures into perspective, thats 0.024% of TT customers who have complained. In other words, 99.976% of TT customers seem to have no issues. Perhaps you should look at the wider picture?
Seani has no idea what he is talking about and will not listen to anyone, i would save time and ignore his posts.
 

Seani

Top Member
Really?
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But to put those figures into perspective, thats 0.024% of TT customers who have complained. In other words, 99.976% of TT customers seem to have no issues. Perhaps you should look at the wider picture?
Incorrect that’s the 0.024% of consumers who know Ofcom exist and the percent of Ofcom staff agreed to officially lodge it, like I said there is no obligation on Ofcom or it’s staff to lodge all complaints against telcos who do not stick to Ofcom regs, codes, voluntary codes or General Conditions.

Of all the countries I’ve lived in the worst telecom regulator is Ofcom, it’s more a revenue raising body for the Gov Chancellor than actual regulator.

As for TT moving from worst to joint second worst in two years isn’t change esp when large VM problems is the only real change, VM runs it’s own network it isn’t the same as BT Openreach TT & Voda.

So the only change is Virgin Media has had a really bad year on its own infrastructure (that it’s now making FTTP) TT and Voda both with their own LLU National ring are still as bad as they ever were 2 years on, as you said look at the bigger picture - & with facts, BT Openreach network is fine, Voda/TT isn’t, as is VM own (not national) network not fine which impacts its placing, BT/EE and numerous other BT Wholesale aren’t where Voda/TT are (Plusnet were 2 years ago but turned it around ASAP).

Fact is the only 2 (main) BT copper companies at the top is TT/Voda, as they have been for two years, that’s the bigger wider picture of no improvements or change on the small minority of cases Ofcom staff agreed to lodge officially.

It’s equally telling EE is much better than its mother and sister, BT & Plusnet. Even after drastic Plusnet improvements in two years. BT should be way better, it’s got the (Obviously poorly trained) staff numbers no other U.K. telco has.
 

candlerb

Regular Member
These are complaints about Talktalk *residential*, not Talktalk wholesale.

They include things like billing errors, slamming, failure to get Openreach to fix poor copper local loops, and other customer service issues. They get escalated to Ofcom when they can't be resolved to the customer's satisfaction by Talktalk themselves.

What these figures measure is how good they are at placating customers. The fact that (say) Sky have low Ofcom complaints likely reflects that they give customers generous financial compensation, or allow them to leave contracts without penalty if the problem can't be resolved.

What they *don't* measure is how good the ISP's backhaul network is. You can't say anything about the quality of TalkTalk wholesale or business from this.

As others have said: if Talktalk wholesale's network gave a noticeably worse performance - to the point where end-users complained at least - then wholesale customers of that network like Zen and AAISP would drop it like a hot potato. Customer service is their biggest expense, and they are very sensitive to any issue which causes a rise in complaints that have to be handled by humans.

The fact that AAISP use it is a major indicator of it providing a high quality service.
 

Seani

Top Member
These are complaints about Talktalk *residential*, not Talktalk wholesale.

They include things like billing errors, slamming, failure to get Openreach to fix poor copper local loops, and other customer service issues. They get escalated to Ofcom when they can't be resolved to the customer's satisfaction by Talktalk themselves.

What these figures measure is how good they are at placating customers. The fact that (say) Sky have low Ofcom complaints likely reflects that they give customers generous financial compensation, or allow them to leave contracts without penalty if the problem can't be resolved.

What they *don't* measure is how good the ISP's backhaul network is. You can't say anything about the quality of TalkTalk wholesale or business from this.

As others have said: if Talktalk wholesale's network gave a noticeably worse performance - to the point where end-users complained at least - then wholesale customers of that network like Zen and AAISP would drop it like a hot potato. Customer service is their biggest expense, and they are very sensitive to any issue which causes a rise in complaints that have to be handled by humans.

The fact that AAISP use it is a major indicator of it providing a high quality service.
Yes it’s impossible to raise a TT Wholesale complaint with Ofcom.

All I get from my TT Wholesale reseller is sorry about the no internet again (regionwide) but it’s out of our hands with TT Wholesale, which looking at social media you can see TT consumer and TT Wholesale resellers customers having the same issue, in different U.K. regions and countries.

They get reported by consumers who know about Ofcom mainly (& their rights) not self referral, you don’t own goal to Ofcom for failures & damage your brand. As you said numerous TT failures they are duty bound to sort but don’t.

Sky, As per the voluntary code TT signed up to that it won’t abide by or accept the customer has a right to leave it won’t allow, because TT monthly revenue/annuals is more important than a failure you can’t resolve even with general conditions, regulations and voluntary codes.

Of course TT Wholesale end users customers can say experience, whilst TT customers facing the same national and regional issues have to fight to get anything all the way to Ofcom if they are in the know. Wholesale customers get nowt but sorry, no you may not be compensated it’s out our hands.

TT has always been a failure at resilience on its network, it’s well documented.

Zen etc has you stated are more akin to Sky, pay out to stop the complaint/business protection, TT Consumer and other TT Wholesale ISPs aren’t that minded on customer care/satisfaction over revenue.

TT have little redundancy backup for TT Wholesale customer on consumer plans or their own consumer plan customers, like most mobile network operators behaviours the problem isn’t the customers lack of service it’s the customer complaint on that that’s treated as the problem - Repetitional damage, which can be compensated away or show in reports, which we all know TT are king of in ISP charts along with Vodafone.

At least TT doesn’t really have a mobile network per se, Vodafone & Three provided Service top that poll


Vodafone Broadband & Mobile peak in both again. Sad demise of a great U.K. company.

Ofcom “industry average” is also baloney, unless they or a appointed body is recording all Télécom complaints independently and sending them to telcos you don’t have a average, you have a (biased) self reporting figure/Ofcom aware consumer/Ofcom staff decision to official lodge “variable” average of all three making a “average” that doesn’t even exist.

Ofcom is a very poor regulator, as are most U.K. public funded “devolved” reg bodies doing the Gov dirty works.

What is presented as official isn’t anything than a whitewash for Ofcom & Gov funders spectrum/revenue tax, & if companies like TT & Vodafone continue to top polls then you have to know you are only seeing the tip of the iceberg not the titanic passengers below the water line or the iceberg.

Brits let poor Gov and regulation happen that don’t happen in most developed countries.

Just look at TT data breach, Ofcom & Data Regulator agree half a million pounds fine. A child is punished more per weekly pocket money for a lot less.

Between 2014-17 breaches TT profits were beyond, compared to half a million pound fine.

So two regulators couldn’t care about your legal rights or their sole function - I mean they both literally gave TT a lollipop after half a million tooth extraction (then a free implant you’d be expected to pay for even NHS).

TT continues like Vodafone to fail, because Ofcom is a fail.

TT & Voda Consumer customers continue to be abused. Corporate TT customers getting the same would be in court, Ofcom: Na it’s ok pet here’s a lolly.

Welcome to Britain.
 

kommando828

ULTIMATE Member
But not a single word to explain why AAISP use TT and can give excellent service using an allegedly dire network. Maybe not so dire after all.
 

Seani

Top Member
But not a single word to explain why AAISP use TT and can give excellent service using an allegedly dire network. Maybe not so dire..
Why say a word when aa already have

“Normal broadband lines were never really intended to provide the same level of speed and reliability as traditional expensive leased lines for businesses”

besides TTW carry a large part not all of it

AA/Zen ain’t immune to TT

 
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