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New Terms and Conditions ref usage

EnglishGuy

ULTIMATE Member
Important changes to your 24/7 package.

Please take this as notice of the change in terms and conditions applicable to your service.

As a Company, we aim to provide a quality of service to our customers that can be rivaled by none and that is accessible to all those who subscribe to the services offered. As a SurfAnytime user you will be aware that since June, we have offered unmatched levels of connectivity, speeds of connection and general service.

We pride ourselves in our both our unrivalled Customer Services team and the fact that we do actually listen to our customers – a point we believe was demonstrated when we agreed to increase our upper usage guideline to 400 hours. However we are sorry to report that, due to the excessively long time some of our users spend on-line, our ability to continue offering this level of service to all our members is under threat.

What we offer is a contended or shared service.
Unfortunately it appears that a small number of users do not respect this, and are regularly using their connection equivalent to an always-on solution.  This is not an always-on product; it is a contended, ‘dial-up’ product, which is currently running at around 6:1, not the advertised 10:1

Having spoken with some of you about this, we believe it is the opinion of 95% of our members that we should strive to maintain a high level of service for the majority of our users and should not accommodate the excessive use which threatens this.
 
To this effect, we have been forced to adopt a more realistic Fair Usage Policy, which we believe, will benefit the majority of our users. Whilst we have no wish to lose any of our valued customers, we cannot possibly continue to cater for those whose usage we believe to be detrimental to the service as a whole.

In order to ensure that we are able to maintain this level of service, from 01st September 2002, the following Fair Usage Policy will be implemented to existing Customers:

Diamond
24/7
Upper Usage Guideline: 200 hours /month

Diamond Plus:
24/7
Upper Usage Guideline: 250 hours /month

Business:
06:00 – 19:00 (7 days)
Upper Usage Guideline: 400 hours /month

With immediate effect, all new customers will have an AUP as above.

We also ask that all members try to maintain their usage below 10 hours per day on average. This will ensure that all others are able to maintain the service they currently receive from us.

We will monitor all usage on a regular basis and users who choose not to observe this request may be offered a package which will be more suited to their requirements.

Obviously this will not be relevant to most of you and while we very much regret having to take this action, we are sure that most of you are in support of this.

If you have any comments on this action, please feel free to feed them to us by emailing customer.services@surfanytime.net
 

Anonymous

Guest
Ctrl C Ctrl V ?

And your point is ? <img border="0" alt="[Shrug]" title="" src="graemlins/shrug.gif" />
 

EnglishGuy

ULTIMATE Member
</font><blockquote><font size="1" face="Verdana, Arial">quote:</font><hr /><font size="2" face="Verdana, Arial">Originally posted by Anonymous:
<strong>Ctrl C Ctrl V ?

And your point is ? <img border="0" alt="[Shrug]" title="" src="graemlins/shrug.gif" /> </strong></font><hr /></blockquote><font size="2" face="Verdana, Arial">To let people know, isnt that what a forum is all about?, some may think its still 400hrs a month.
(actually it was right click and paste!)
 

Arny

Regular Member
This is just spin I am afraid.

If they were not able to provide what they offered (400 hr month AUP) because of just a few people breaking the AUP then rather than reduce the AUP they should have terminated the abusers. I signed up to 400 hrs AUP and that is what I expect to get.

No, instead, the reality of it is that they could not provide the offered 400 hr AUP regardless of whether there were abusers or not and the 400 hr AUP was nothing more than a marketing ploy to get more people to sign up all the time knowing that they would have to reduce it when they had reached full capacity.

I consider this deception and we should all treat it as such. I have cancelled my SAT account and I urge all of you to do the same. If we are ever to have ISPs that deliver what they say they will deliver then we must all react to this in the only way they will understand... that is to take our business else where.
 

katn_xp

Regular Member
ok then so i take it your reffering to the ISDN packages then. Its apparently gone down to 150 hours per month on 56k ones courtesy of Affinity Internet - the losers.
 

Al Bundy

Casual Member
oh well thats this isp knackered then

just saw their site all sounded great
of course no mention of their limit 200 hours is a joke
i **** on them
even with their so called 200 hours free a month ********
400 hours a month + the 200 in tiotal from the 1-7am thing wouldve been acceptable if they were a good isp / ok at games, downloads etc..

guess its all bollocks 128j isdn isps just like all satellite isps

ill be waiting to see what BT are doing with this midband thing (could be the only proper 128k access with no **** limits - knowing bt they ill ruin it)
 
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