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New Years Day is off-peak??

Gez

Regular Member
....isn't it? So why can't I connect suddenly?

I do hope someone sorts this out before the day has passed by :eek:

Happy New Year everyone.
 

Gez

Regular Member
Well - now I can connect, but it's after 6pm of course.

What happened there guys?
 

Vispa

ISP Rep
New Year's day was a Tuesday, thus a normal weekend, therefore not classed as off-peak. I can't see Quik being in the wrong.

Martin
Vispa Internet Limited
http://www.vispa.net
 

Gez

Regular Member
No way is New Years Day a normal weekday. It's a bank holiday, which in every other walk of life is 'off-peak'. Other ISP's I've used would call this off peak. My phone provider, Orange, call this off peak.

What makes Quik different? Unless it's in their contractual statement, which I can't comment on...

Quik?
 

Vispa

ISP Rep
I have never seen any company offer banks hols as a off-peak rate, be it an ISP, phone company or anyone. BT never reduced rates and Orange certainly DID NOT, calls were charged at normal rates as was stated in the last customer magazine.

Gez, Quik are no different, they are the norm. Just because it's xmas or news years eve/day does not make it special, it was a normal business operating day.

Martin
 
New Years Day

Gez

Unfortunately, our system is set so that off peak is evening and weekends. I have asked if this can be changed for subsequent bank holidays and will advise on the answer ASAP.

Regards

David Mitchell
 
New Years day

Gez

I should also have said that Martin from VISPA is correct. Our system has been set to behave as per BT, who treat Wednesday 1st January as a normal weekday. In fact, I think all terrestial telcos and hence ISP's are the same.

But as per my previous post, I will try and accommodate for the future, but can't promise just yet.

Regards

David Mitchell
 

Cre@tive

ULTIMATE Member
I have to admit at being caught out by this with bt before now.. If christmas day, boxing day, New year and in fact any bank holiday is a weekday then it is not offpeak or classed as a weekend. Unless they state so before hand.

The amount of people i know who make phone calls or use the net on bank holidays thinking its offpeak then getting a large bill is amazing.
 

Gez

Regular Member
Oh well. It looks like I, too, will be faced with a large bill for using my mobile on New Years Day.

Thing is, that happened last year, but a month later all my call charges were refunded. I can only guess that Orange had so many complaints that they backed down. I guess this year I won't be so lucky. Who reads the rubbish they send in the post anyway?!

:confused:
 
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