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Nightmare situation - please help us

SuzieT

Member
Hello - can anyone help our company with a BISCIT problem? Got MAC code from BT Wholesale on 19/3 and rang BT Retail in panic to get online asap as we are a small but very busy online company. Was promised a 3 day, maximum 5 day connection time, by sales staff and agreed to sign up. Next day received paperwork with activation date of 27th March - 8 days, plus 24-month contract and double the price we agreed. Rang and cancelled order and also checked with BT wholesale that MAC would still be active - they said it was OK. Signed up with Zen and they have been bounced back twice with the MAC being rejected as it has been "used". It seems that it was entered during the order process, although not activated, and it can not be used again nor another one issued. Was told BISCIT MACs expire on March 25th so can start order with Zen from today but was staggered to hear that the MAC codes have now been extended to 2nd April - we are stuck now for another two weeks without broadband access and are losing contracts - any ideas what to do now? Have tried BT Retail, say they just apologise, BT Wholesale who say cannot do anything, and OFCOM who just said they would register it but could not do anything. :mad: We are absolutely devastated by this and do not know where to turn now .....
 

Kits

Super Moderator
Staff member
ISPreview Team
sending you a PM enail that person with full details and see if he will help you out of this problem.
 

Naimspeople

ISP Rep
Standard B.T. migration lead times are normally 5 to 7 working days unless you pay a fee to rush the migration through. The company you went to originally, would have used the MAC shortly after you applied for broadband with them and in theory your broadband will still move over to their services on the 27th. You will then need to go to that company and request a new MAC from them.

We hope that helps

Regards


Naims.co.uk
 

Old dude

ULTIMATE Member
If being online is that critical, its worth getting another phone line and a cheap adsl service running on it. You will have your standard line rental a year, plus a cheap adsl package - say £14.99 - so its 14.99 * 12 = £179.88 a year plus the line rental.

Worth it to stop you getting into a situation where your losing contracts. Hell, might even be faster than waiting for the adsl on the current line to be done.
 
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