lamhang
0
I have enjoyed good broadband service up until 6 weeks ago. When my ADSL line kept dropping. I have a ADSL modem router and a nice web interface that tells me the ADSL line is in activation state when unavailable, and showtime state when available. When unavailable I can't dial-in. I have just the one filter at the main socket that splits voice from ADSL.
I have tried a new filter, different cables and have a previous ADSL modem setup and they all had similar responses.
Right now, it's been dead for 5 days. But the voice line is fine.
My ISP have maintained that there isn't a problem with the line and then they revealed they actually having done any testing whatsoever, just looked to see if we up for any period of time.
So my questions... What can I do about it?
What is the normal procedure assuming that there isn't a problem on my end?
The ISP conduct what sort of tests before contacting BT Wholesale. And then what happens after that...
-Ben
I have tried a new filter, different cables and have a previous ADSL modem setup and they all had similar responses.
Right now, it's been dead for 5 days. But the voice line is fine.
My ISP have maintained that there isn't a problem with the line and then they revealed they actually having done any testing whatsoever, just looked to see if we up for any period of time.
So my questions... What can I do about it?
What is the normal procedure assuming that there isn't a problem on my end?
The ISP conduct what sort of tests before contacting BT Wholesale. And then what happens after that...
-Ben























