I orderd on the 1st of January the 1 year sky bird package and got no conformation e-mail yet. Is this normal? . How long does it usually take to get an e-mail to say that they received your order and that the account will be set up in so many days or whatever? . Also the link to the faq page seems to be dead ?. What satellite is used for the service what position is it? I also tried the phone number and I'm told it does not exist!. Anyway would appreciate any feedback.