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No joined up thinking at BT too.

Further to my thread about Plusnet I can now confirm that they paid me back in full and perhaps I should have stuck with them in spite of everything. BT is now on the case. It has just confirmed that a line re-started by Plusnet (in a separately rated part of our property) which was up and running less than two months ago, albeit in the wrong place, has now vanished. This in spite of a BT engineer (step forward the bloody awful Open Reach) site visit less than a week ago confirming what I knew already that there were, in fact, two lines connected at this property and it would only require a bit of work at the Exchange and he would 'be back'. This afternoon the so-called BT chairman's office rang claiming that, suddenly Hey Presto, there is 'no capacity' I think BT and its side kick Open Reach make it up on the hoof.
 
I would add one other thing the BT/BT Open Reach site visit left me downloading Emails like I had a 1980s modem. He found something 'wrong' with my wiring so he 'fixed' it. So my existing line is now worse than before and the so-called 'trouble shooting' chairman's office is staffed with people that must sit on their hands all day.
 
So slow that this is the norm: Task 'mail.btinternet.com - Receiving' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'
 
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Well you're certainly not the first person to have an Openreach engineer turn up, "fix" something that probably didn't need fixing and then go back to your connection to find it running slower than an adult Galapagos turtle. Make sure to record/dispute all of this through your ISP so that you don't get unfairly charged for having your connection slowed to a crawl.
 
Thanks Mark I will do as you suggested. Youir site has been going for many, many years and I do rate it highly. I used it back in the 1990s when I installed a motorised satellite dish for an internet link and used IPViasat for a while - least i think that was their name.
 
Oh gosh.. that was a long.. long time ago :). /feels old.
 
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