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No MAC from Breathe

Hi,
Can someone please help me as I'm getting frustrated and don't know what to do.

My annual contract came to an end on the 28th March and I couldn't wait to get rid of Breathe so I phoned them immediately to request my MAC. 5 working days later and nothing so I phoned again. They told me there was a problem getting the code due to a tag on the line from Demon whom I've never been with. They said they'd pass the problem to their technical people to sort it out.
Now, on May 1st I still have nothing except a phone bill that's going through the roof calling their 'Customer Support' number at 60p/min. I've made numerous calls and raised tickets on their messaging system, but still nothing.

Where do I go from here? My next payment is due soon and I really don't want to be with them any longer. I don't really want to cut my connection and be without internet until I get connected with someone else.
 
Hi,
Can someone please help me as I'm getting frustrated and don't know what to do.

Hi and welcome to ISPr lets see if we can help you with this.
My annual contract came to an end on the 28th March and I couldn't wait to get rid of Breathe so I phoned them immediately to request my MAC. 5 working days later and nothing so I phoned again. They told me there was a problem getting the code due to a tag on the line from Demon whom I've never been with. They said they'd pass the problem to their technical people to sort it out.

This is BS sorry you have a Eurisp IP on these forums this makes the link to Demon since the chain of events is EurISP use Demon who are supplied by Thus then Legend. I would give them the 24hour ultimatum.

Now, on May 1st I still have nothing except a phone bill that's going through the roof calling their 'Customer Support' number at 60p/min. I've made numerous calls and raised tickets on their messaging system, but still nothing.

Ok next step one more phone call do not stay on long and before you call check their website for complaints details, ADR then call them tell them they have failed to supply you with a MAC within OFCOM rules so you are making an official complaint following their complaints procedure and sending copies to their ADR, OFCOM and Trading standards. Do this by recorded post if they fail to give you your MAC key in the next 24hours.

Where do I go from here? My next payment is due soon and I really don't want to be with them any longer. I don't really want to cut my connection and be without internet until I get connected with someone else.

It would take upto 5 days to migrate out if yo do go into another month let them know you would contest this with their ADR since they are failed OFCOM rules on supplying a MAC key also OFCOM can fine them for failing.
 
Last edited:
Thank you for your reply. I will do as you've suggested and see what happens.

I didn't think it sounded right that I was connected to them with someone elses tag on the line, but I have no great knowledge of these things so wasn't sure.

Thanks again.
 
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Sadly Breathe have given themselves a rather bad reputation on the customer support front over the past few months, which is a shame because they use to be very good. I'm not sure who their ADR complaints handler is though, I could find no mention on the site and the T&C's only suggested to call Breathe directly.

They are still listed as being members of the ISPA though so complaining to them might help:
http://www.ispa.org.uk
 
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