No Service Since 23rd Jan 2008

[laguna33p]

I signed with tiscali for their line rental and broadband in November 2007. Since 23rd Jan 2008 I have had no dial tone (so no phone and no broadband) and dialling my home number diverts to another tiscali customer. I have spent ages trying to report my fault and to date it appears nothing has been done about it. In my opinion, tiscali is the worse ISP I have come across.

 

[Mark.J]

Quite a lot of people would agree with you there.

Don't forget to mail in a complaint to us and include your username, full name and clear permission to forward it on. We can then have it sent higher up into Tiscali's chain of command, which may help you resolve the problem.

http://www.ispreview.co.uk/new/complain/complain.shtml

Tiscali is also a member of the CISAS ADR complaints scheme so it may be worth looking them up on Google and sending a complaint that way too.

 

[metalmonkey]

Hmmm, don't see the problem seeing as its in their terms and conditions.

3.3 We do not guarantee that the Services will be fault free or available at any particular time or continuously. You accept that BT does some programming and engineering work at your local phone exchange so that you can receive the Services. We do not accept any responsibility for errors or delays caused by BT while they are carrying out any set-up or ongoing programming or call-routing work that affects the Services, or for any acts or omissions of other Service Providers, third party service or equipment suppliers that impact on our ability to provide the Services

3.4 In certain limited circumstances, we may not be able to provide you with the Services for technical reasons. If this happens we will use reasonable endeavours to let you know promptly

3.5 We may suspend the Services from time to time without notice to you where it is necessary for us to do so for operational reasons such as repair, maintenance, improvement or emergency. We will restore the Services to you as soon as possible.

 

[IanG999]

Hi, new to this forum but also involved with another forum on Tiscali problems.

My situation is this: A 'regrade' on 30th Jan resulted in no phone no BB etc. A call to the so called 'help line' on a mobile simple expired my credit. I tried joining their forums and pretty quickly got banned for posting too many times - I think anyway but I never got an explaination (not sure why but they a high handed and seem to forget who is paying their wages!).

I called up for a MAC number to transfer and was told that as I had line rental I didn't need one, so I signed up back with BT (I know I know not ideal but there we are), and in the meantime received an email from India saying they would look at the problem this was after another message asking all sorts of silly questions already covered in my original (and many) emails to the support people. I then sent a formal complaint to the ISPA - no response from anyone with that option. I then sent a registered letter detailing all the problems, lack of response and also saying they had taken money without providing a service. Now I know that the T&Cs say they can do what they like but when it comes down to it they are not reasonable I believ. Certainly I have now been without a phone or BB for just about 3 weeks and it is a common problem it seems. They have also sent me a letter that acknowledges that they will pass the line over to BT later this month but I also get the standard email saying they will extract money from my account next month!

How do you get through to these people? I have explicitly stated that they have broken their side of the contract and reserve the right to pursue my money.

Anyone else have any hints and tips as to how to get rid of these clowns?