markie
Casual Member
Without my knowledge, my elderly father ported his number from Vodafone (as his contract had ended and one of his friends just found a cheaper deal for him without much thought) to Lyca Mobile last week and now cannot receive text messages but can send them.
Trying to contact Lyca is a task in itself to get this sorted. They have texted twice that the issue has been resolved (weirdly texts from Lyca customer support get through) but the problem still persists. We have tried the sim in different phones and done everything else they've suggested like restarting the phone. This is definitely a porting issue as he has never had this issue before his number transferred.
I have spent many hours this week with them via live chat or telephone and have had enough as no progress has been made. He can't access his bank account as that requires text verifications, not to mention messages from from his friends, support workers, home help, etc. and it is now starting to really worry him. He doesn't want to lose his phone number which is years old.
After reading through this forum about porting issues, am I right in assuming that if I port his number right back to the original provider which was Three (3) many years ago, this basically resets everything from a porting point of view and then we can then port out again to whoever we choose (Not Lyca !)?
Would I be better doing this route than porting straight to another provider?
Thank you very much for your help. It is most appreciated.
Trying to contact Lyca is a task in itself to get this sorted. They have texted twice that the issue has been resolved (weirdly texts from Lyca customer support get through) but the problem still persists. We have tried the sim in different phones and done everything else they've suggested like restarting the phone. This is definitely a porting issue as he has never had this issue before his number transferred.
I have spent many hours this week with them via live chat or telephone and have had enough as no progress has been made. He can't access his bank account as that requires text verifications, not to mention messages from from his friends, support workers, home help, etc. and it is now starting to really worry him. He doesn't want to lose his phone number which is years old.
After reading through this forum about porting issues, am I right in assuming that if I port his number right back to the original provider which was Three (3) many years ago, this basically resets everything from a porting point of view and then we can then port out again to whoever we choose (Not Lyca !)?
Would I be better doing this route than porting straight to another provider?
Thank you very much for your help. It is most appreciated.























