Sponsored Links

noise cutting off internet

well for months i had no problem but now if there is a phone call the internet cuts off...

bascally durring all phone calls there is loads of noise in the line etc and as soon as call comes in it cuts internet off...

internet speed is slow etc... on AOL and they cant help... done line test and everything is fine...

no idea what to do...
 
Sponsored Links
When you use the phone is there any crackling or noise on the line while talking?
 
Contact Bt and get them to sort out the noise on the line. Then adsl will work better.
 
Sponsored Links
Does the noise stop if your router/modem is turned off?

If it doesn't try a phone (preferably a wired one) in the test socket behind the lower panel of the master socket. If the line is still noisy you should get on to BT again. If it is intermittent ring BT while the phone is really bad.

If BT are still using off-shore support ,try not selecting any of the options when you ring, It may have been chance, but when I did that (because the crackling, was so bad I couldn't make out what the automated thing was saying), I got put straight through to the excellent UK BT support dept.
 
bt say there is nothing wrong with the line...

That's typical of BT, they'll do some remote tests and say there's nothing wrong with your line. If you push them they normally come back with the usual "we only guarantee the line for voice and fax calls." :rolleyes:
 
Does the noise stop if your router/modem is turned off?

If it doesn't try a phone (preferably a wired one) in the test socket behind the lower panel of the master socket. If the line is still noisy you should get on to BT again. If it is intermittent ring BT while the phone is really bad.

If BT are still using off-shore support ,try not selecting any of the options when you ring, It may have been chance, but when I did that (because the crackling, was so bad I couldn't make out what the automated thing was saying), I got put straight through to the excellent UK BT support dept.

if the router is off then there is no problems...
 
Ok to help us find the problem we need a little more detail like how the system is set up, what is used to connect router, how far from master socket is the router, which router, what are the routers line stats, plus to top it off can you do two BT speeds tests one where the router is normally and one from the master socket test socket.
 
Sponsored Links
Ok to help us find the problem we need a little more detail like how the system is set up, what is used to connect router, how far from master socket is the router, which router, what are the routers line stats, plus to top it off can you do two BT speeds tests one where the router is normally and one from the master socket test socket.

linksys router...

connected to line through filter with sky also...

on master socket...

http://www.top10-broadband.co.uk/results/?postcode=ab15 4uz&phone=

that me and the exchange etc... speed tests are so inconsistant...

Status: Up
Downstream Rate: 4416 Kbps
Upstream Rate: 448 Kbps

nothign changes on either master or main socket...
 
if the router is off then there is no problems...

If you haven't already, try the router and phone plugged into the test point behind the master socket (via a filter) with nothing else connected to see if the problem persists. Removing the lower panel of the master faceplate should disconnect all telephone extensions, thus eliminating them as a potential cause. Also try another router if you can borrow one, although it is unlikely to be the cause of the problem.

Sometimes when there is a high resistance fault, such as bad joint you can hear "modem noise" on the phoneline despite having a perfectly good filter (and a perfectly good router).

If you've previously made a note of your line stats from your router, you may find that the attenuation has increased or is varying and the SNR /sync rate has fallen or is very variable.

I've had this happen on my line at least a couple of times, including recently when BT were working on the lines to the exchange, fortunately BT fixed the problem (or it cleared itself) without me having to report it.

Unless you get a voice fault, such as line noise with the modem off, or a BT line test detects a problem then you'll probably have to deal with it as an ADSL fault and convince your ISP to send out a BT engineer.
 
If you haven't already, try the router and phone plugged into the test point behind the master socket (via a filter) with nothing else connected to see if the problem persists. Removing the lower panel of the master faceplate should disconnect all telephone extensions, thus eliminating them as a potential cause. Also try another router if you can borrow one, although it is unlikely to be the cause of the problem.

Sometimes when there is a high resistance fault, such as bad joint you can hear "modem" noise on the phoneline despite having a perfectly good filter (and a perfectly good router).

If you've previously made a note of your line stats from your router, you may find that the attenuation has increased or is varying and the SNR /sync rate has fallen or is very variable.

I've had this happen on my line at least a couple of times, including recently when BT were working on the lines to the exchange, fortunately BT fixed the problem (or it cleared itself) without me having to report it.

Unless you get a voice fault, such as line noise with the modem off, or a BT line test detects a problem then you'll probably have to deal with it as an ADSL fault and convince your ISP to send out a BT engineer.

ye just asked for my mac code from aol as they were useless and refused to help me... now just need to find a new isp...
 
ye just asked for my mac code from aol as they were useless and refused to help me... now just need to find a new isp...

If you want an ISP that will work with you and get these things sorted out you need an ISP like, Zen, Aquiss or Fast.co.uk.
 
Sponsored Links
Hi All

I would like to say that BT aware that there is a problem with their speeds as for the last 5+ weeks I have sent about 2 dozen emails to them regarding slow speeds I have now told them today after having received 2 phone calls from them [India?] that if it is not resolved by Monday afternoon I will stop payment for my broadband. They tell me their is a fault on my line and they will be sending an engineer out on Monday morning between 8 & 13.00hours my 64m question was is there going to be a charge the reply was as it is a BT fault there will be no charge but I have told them over the phone if he mentions of one he will be sent away with a flea in his ear and p/ment stop. My phone line is only 14 months old as the tenants who live here before ripped out old one:hrmph: so my friends BT are playing us for fools:nod: Theyhave ruled waves for so long they get away with it:mad:
 
was just tryingt to download some stuff and the speed was so slow so ran a speed test adn got...

Speed Test Result

120 / 359 (Kbps)
(14.7 / 43.9 KB/sec)

but accoring to the router i am at

Status: Up
Downstream Rate: 4416 Kbps
Upstream Rate: 448 Kbps
 
How did you replace your filters? Did you buy more, or simply try to switch them around?

Does every socket in the house have a ADSL filter? I found that in my house, unless every socket had a filter, the internet and phone would work, but whilst a phone call came through, the internet basically froze and the bandwidth was cut off (ADSL light still on) until the phone call finished, after which the internet resumed.
 
How did you replace your filters? Did you buy more, or simply try to switch them around?

Does every socket in the house have a ADSL filter? I found that in my house, unless every socket had a filter, the internet and phone would work, but whilst a phone call came through, the internet basically froze and the bandwidth was cut off (ADSL light still on) until the phone call finished, after which the internet resumed.

all brand new filter adn all have ont he sockets... i have no internet speed and a crackly line now...
 
Top
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Vodafone UK ISP Logo
Vodafone £24.00 - 26.00
150Mbps
Gift: None
NOW UK ISP Logo
NOW £24.00
100Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £25.99
145Mbps
Gift: £50 Reward Card
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Youfibre UK ISP Logo
Youfibre £23.99
150Mbps
Gift: None
Large Availability | View All
Sponsored Links
The Top 15 Category Tags
  1. FTTP (6026)
  2. BT (3639)
  3. Politics (2721)
  4. Business (2439)
  5. Openreach (2405)
  6. Building Digital UK (2330)
  7. Mobile Broadband (2146)
  8. FTTC (2083)
  9. Statistics (1901)
  10. 4G (1816)
  11. Virgin Media (1764)
  12. Ofcom Regulation (1582)
  13. Fibre Optic (1467)
  14. Wireless Internet (1462)
  15. 5G (1407)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules