KR1485
Member
I wonder if anyone can help. In a nutshell, was not happy with my ISP. Found out when contract was due to end and asked how much notice they needed for me to confirm I did not want to renew. Told 4 weeks, so gave 5 weeks' notice. Got in touch with new provider about a week later who said they would initiate transfer. Paid final month's bill which went past the contract end date.
New provider continually blocked from taking over (first a 'cease' which old provider said put in place in "error" and then an issue with BT OpenReach and then about 7 further attempts "rejected"). Old supplier denied this. They then, despite my instruction for the contract not to be renewed, continued to bill me after the contract end-date (early July). They are trying to bill me for August and September (despite cutting the line entirely on 29th July).
Very, very long story short, referred to Ombudsman (Ofcom said I had grounds for complaint as did the Ombudsman, as did Citizens' Advice Bureau). They have ruled that the bill should be paid because I was being provided with a service. Despite the fact I had given notice that I did not want to renew and gave sufficient notice. How can a company keep you in a contract that you have done everything correctly to not renew? Hardly my fault that the new provider could not take over the line (they insist that old provider never lifted the original 'cease' which sounds plausible).
Any help, gratefully received. Saw on this website that the Ombudsman is funded by the telecoms industry so they're hardly impartial.
New provider continually blocked from taking over (first a 'cease' which old provider said put in place in "error" and then an issue with BT OpenReach and then about 7 further attempts "rejected"). Old supplier denied this. They then, despite my instruction for the contract not to be renewed, continued to bill me after the contract end-date (early July). They are trying to bill me for August and September (despite cutting the line entirely on 29th July).
Very, very long story short, referred to Ombudsman (Ofcom said I had grounds for complaint as did the Ombudsman, as did Citizens' Advice Bureau). They have ruled that the bill should be paid because I was being provided with a service. Despite the fact I had given notice that I did not want to renew and gave sufficient notice. How can a company keep you in a contract that you have done everything correctly to not renew? Hardly my fault that the new provider could not take over the line (they insist that old provider never lifted the original 'cease' which sounds plausible).
Any help, gratefully received. Saw on this website that the Ombudsman is funded by the telecoms industry so they're hardly impartial.