BGRT
0
I was due to be 'migrated' from Nildram this Friday gone. Got home, eventually got to want to use the PC only to eventually find that, I can no longer connect through Nildram and I can't connect through Vispa either. Grabbed the phone but by then... Bugger, it's after 18:00... phones not manned.
Quick email using the mobile phone to support, thinking;
well, someone from 'sales' replied to an email at 20:00 when I was signing-up, so I'm sure this will get some attention.
Did it ? Did it f**k !
This was followed yesterday by other emails to sales and eventually complaints but no replies either. It looks to me very much like once you've signed up, your on your own and you should certainly not expect them to interrupt their week-end to help you out.
As explained in a mail, I could have lived with just dial-up access until this was sorted but zilch, complete silence ! Luckily I have now found the details of my Nildram dial-up access and that still works.
To be honest, my experience being what it is right now, I can't help wondering if the reviews here are all genuine !
If I was to write a review, so far it would be;
Services: 0 (So far I have supplied them with my bank details and all I got in return is being ADSL...less)
Support: 0 (except for the automated reply, nothing from them)
Speed: 0
Value: ? (They were trying to charge me more than advertised to start with and I haven't yet been able to check my statements online, so, don't know yet !)
Quick email using the mobile phone to support, thinking;
well, someone from 'sales' replied to an email at 20:00 when I was signing-up, so I'm sure this will get some attention.
Did it ? Did it f**k !
This was followed yesterday by other emails to sales and eventually complaints but no replies either. It looks to me very much like once you've signed up, your on your own and you should certainly not expect them to interrupt their week-end to help you out.
As explained in a mail, I could have lived with just dial-up access until this was sorted but zilch, complete silence ! Luckily I have now found the details of my Nildram dial-up access and that still works.
To be honest, my experience being what it is right now, I can't help wondering if the reviews here are all genuine !
If I was to write a review, so far it would be;
Services: 0 (So far I have supplied them with my bank details and all I got in return is being ADSL...less)
Support: 0 (except for the automated reply, nothing from them)
Speed: 0
Value: ? (They were trying to charge me more than advertised to start with and I haven't yet been able to check my statements online, so, don't know yet !)