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Not getting my full 20mb

I am paying for 20mb from virgin as i upgraded from 4mb. I have never got more than 4mb, and have never had the full 20mb speeds. Lately the speeds i have been getting are very slow and i seem to be getting disconnected. I got told to ring the tech people, and when i ring them the phone is dead. I rang back and all they said was to be patient.

Anything i can do about it?
 
noting u can do. I think they still haven't upgraded ur line. I having lot of issues with them too.
 
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If you've *never* received anything above your original 4Mb then in your position, I'd check the config page of your modem to make sure that it's got a 20Mb profile.
If it's not still stuck on 4Mb, then it'll be worth checking to see if your modem is actually capable of handling 20Mb -- lots of the older models can't.
And if that doesn't lead to a solution to your problem, then you'll need to help Tech Support to diagnose the cause -- I'd suggest that the easiest way to do this is via their dedicated newsgroup, virginmedia.support.broadband.cable, rather than the phone lines or even email.

But before you dive straight in, TS will be after a range of information from your connection -- do the checks first and paste the results into a message. (TS expect to reply to every post within 4hrs but you'll normally get a response within 10 minutes.)

First off, connect your pc straight to your cable modem, by-passing any router.
Then collect the following information (from Annie's excellent Broadband FAQ):
* Your netstat -a (see Q05 )
* Your total download speed from 4 simultaneous file downloads (as outlined in Q02)
* Ping to www.bbc.co.uk (see Q06)
* Two trace routes to www.bbc.co.uk (see Q06)
* Your modem logs and signal levels (see Q07)
* And a good description of your exact issue
* Your alias - The part of your email address before the @ symbol, this is so support can identify your account details on their system. ie. if your email is fredbloggs@blueyonder.co.uk or fredbloggs@ntlworld.com then fredbloggs is what is required
If you've not already setup access to newsgroups, you'll find a guide here.
And VM's Tech Support group is 'virginmedia.support.broadband.cable' on news.virginmedia.com or text.news.virginmedia.com.

hth
 
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