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Not-so-static IP address from Virgin Media Business Broadband

Opinions please:

Organisation has cable broadband supplied by (then) Telewest business broadband with a static IP address.

Virgin warned of work being carried out early morning, but what they didn't say was the static IP address would change to a completely different range!. We had to phone them to find out the change is permanent!

Now, the router was anyway configured for dynamic WAN address so outgoing internet access and Emails just used the new address. Incoming SMTP email didn't get through naturally until the DNS MX was changed, once we could find out what Virgin had done.

But what about all the VPNs and home workers who dial-in on the previous IP address? yes, these shouldn't be using a hard-wired IP address but, then again, why would you expect your static IP address to change?

Paul
 
That's a very valid point, Static IPs are taken because they do exactly what is said on the tin.. or rather, they don't (change). Virgin should, nay.. MUST, inform their customers when such a vital element changes as it could obviously impact the setup of an entire office network. More to the point, they should have given you ample warning, especially if you’re hosting your own domain and web space because changes can take awhile to propagate around the Internet.
 
That's a very valid point, Static IPs are taken because they do exactly what is said on the tin.. or rather, they don't (change). Virgin should, nay.. MUST, inform their customers when such a vital element changes as it could obviously impact the setup of an entire office network. More to the point, they should have given you ample warning, especially if you’re hosting your own domain and web space because changes can take awhile to propagate around the Internet.

We are talking about VM Mark they aer a law unto themselves noone else is right but them, they can do as they please and never answer the questions when asked....

Seems all VM are interestd on is as many new customers as they can sign up old custmers it is just like it or lump it.
 
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