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November Poll

On the site's front page, we have the usual monthly poll.
Not for the first time, I am unable to vote.

1. Do you pay more for broadband now than a year ago?
No.

2. Are you happy with your current ISP?
Yes.

3. (I'll come back to this)

4. Do you plan to swap ISP in 2012?
No.

Now - question 3...
Which aspect of your ISP makes you least happy?
...and we get four choices...
(a) Support / Service Reliability
(b) Service Speeds
(c) Service Restrictions (fup)
(d) High Prices

Support is excellent, speeds are fine (with no noticeable evening slowdown), mine's a package with clearly defined peak and off-peak quotas (which are plenty for my needs), there's nothing theoretically "unlimited" but screwed up by some dodgy FUP or sneaky traffic management, and the price is lower than I'd budgeted for when I decided to ditch my previous ISP and started looking around for a replacement.
I cannot honestly say that I'm in the least bit unhappy with *any* of those four things listed.
The only logical thing to do is to skip question 3, right?

...but the damned stupid thing insists on me selecting something - skip question 3 and it won't allow me to vote at all, I just get a message telling me I've failed to complete it.

Any poll which insists on *all* the questions being answered *and* has no "not applicable" option is badly flawed and, frankly (not just on ISPr, I hasten to add), I am sick to death of wasting my time trying to take part in polls that I then have to abandon because of this.

(On a separate note, in relation to question 1, in my own case the ISP swallowed the VAT increase, but many did not, so you could get rather misleading results there because of the government putting the price up rather than the ISP!)
 
You are correct, I normally add a "Don't know" or "None" option to questions like that but seem to have forgotten this time around. I've added it now.

(On a separate note, in relation to question 1, in my own case the ISP swallowed the VAT increase, but many did not, so you could get rather misleading results there because of the government putting the price up rather than the ISP!)
Except that's part of what we wanted to find out and plan to mention in the summary :) . The ISP still has a choice with VAT changes, some pass it on and others don't, yet home users will still either pay more or the same/less. The polls are just fun surveys that tell us a bit about how access is changing.
 
For question 3 I selected speed as this is more related to BT than my supplier.... Like if BT fail to update exchange from ADSL to ADSL2+ the limit is beyond the control of my ISP and squarely at BT.
 
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Thank you, Mark - voted now. :)

I take your point re the VAT increase - if you're intending to mention it in the results summary that's fair enough, so I'll let you off that one! ;)
 
It's a bit contextual though. But then many polls are. If you tried to get the poll dead accurate by offering endless sub-choices you'd end up with a flowchart you could write on the side of a house :)

For instance "Are you happy with your current ISP" - Yes. It's Three. It runs at anywhere between 5Mbps and 11Mbps. If it were Virgin Cable 50Mbps running at that speed, I'd be very unhappy and reporting a fault.

Then... Which aspect makes you least happy? - The speed is too slow, 5Mbps is pants (11Mbps is OK but I have to be up during the night to see that). So service speeds. Yes, I'm probably getting near as good as 3G gets. And I could be one of half a dozen voters using 3G as a permanent connection. Does rather contradict the above though.

If I still had Zen ADSL on our pants phone line (sub 2Mbps), I'd also say service speeds were abysmal. Wasn't really Zen's fault. They delivered every single byte of that storming 1750kbps profile most of the time.

Do you plan to swap... No. But then there isn't anybody to swap to :)
 
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