Kits
ULTIMATE Member
How long before NTL customers end up with no connection over the weekends.
In NTLs normal wisdom of sorting out the losses the management have caused again its the customers who will feel the pinch. They have made a large part of the workforce redundant over the last 12 months, outsourced the tech support to India and now the latest budget cuts will leave many without a connection.
The last part should really bring it home to customers NTL managment couldn't care about the service you recieve its just your money they are after.
In NTLs normal wisdom of sorting out the losses the management have caused again its the customers who will feel the pinch. They have made a large part of the workforce redundant over the last 12 months, outsourced the tech support to India and now the latest budget cuts will leave many without a connection.
Cableforum news.
Major ntl budget cutbacks threatens service for customers
# Wednesday, February 2, 2005 by Mick Ramsden
Cable Forum has received information tonight from an ntl insider and other reliable sources that major budget cutbacks have been planned. Urgent conference calls have taken place earlier today and the following cutbacks in service have now been planned..
Only Network Masters/Outages affecting more than 30 telco subs are to be attended out of hours.
Power Outages will be attended until 11pm, then cab will have to run on batteries until 8am.
No CATV/BB Outages to be attended out-of-hours.
No Service Refferals to be attended out-of-hours.
No Preventative Maintenance, only fire-fighting.
No “Network” Upgrades.
No Overtime.
These cuts in service have been said to ‘enhance the balance sheet’. These cutbacks are believed to cause a major impact on service levels for all customers. An internal source has summed it up by stating:-
“Thanks for choosing ntl, best hope your BB / telephone doesn’t break at 4:01PM on a Friday… Good Luck”
The last part should really bring it home to customers NTL managment couldn't care about the service you recieve its just your money they are after.























