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NTL Budget cutbacks

Kits

ULTIMATE Member
How long before NTL customers end up with no connection over the weekends.
In NTLs normal wisdom of sorting out the losses the management have caused again its the customers who will feel the pinch. They have made a large part of the workforce redundant over the last 12 months, outsourced the tech support to India and now the latest budget cuts will leave many without a connection.

Cableforum news.
Major ntl budget cutbacks threatens service for customers
# Wednesday, February 2, 2005 by Mick Ramsden

Cable Forum has received information tonight from an ntl insider and other reliable sources that major budget cutbacks have been planned. Urgent conference calls have taken place earlier today and the following cutbacks in service have now been planned..
Only Network Masters/Outages affecting more than 30 telco subs are to be attended out of hours.
Power Outages will be attended until 11pm, then cab will have to run on batteries until 8am.
No CATV/BB Outages to be attended out-of-hours.
No Service Refferals to be attended out-of-hours.
No Preventative Maintenance, only fire-fighting.
No “Network” Upgrades.
No Overtime.
These cuts in service have been said to ‘enhance the balance sheet’. These cutbacks are believed to cause a major impact on service levels for all customers. An internal source has summed it up by stating:-

“Thanks for choosing ntl, best hope your BB / telephone doesn’t break at 4:01PM on a Friday… Good Luck”

The last part should really bring it home to customers NTL managment couldn't care about the service you recieve its just your money they are after.
 
And their seriously thinking about 100mb/s, seems they are struggeling to run the current service. Kinda makes me glad i stuck with BT, at least iof somthing goes wrong they are willing to help fix it.
 
After what seemed to be the hint of an improvement after it’s re-birth, NTL is in danger of going downhill once again.

The magazine ‘Which’ is reported to have stated that virtually 30% of NTL customers consider its service support to be totally unsatisfactory.
This compares to a figure of only 8% for customers of the UK's other cable company Telewest

The markets still expect a merger between the two companies this year, and given that NTL is by far the bigger of the two, the question that has to be asked is will NTL drag Telewest’s quality of service support down with it?
 
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paul45 said:
After what seemed to be the hint of an improvement after it’s re-birth, NTL is in danger of going downhill once again.

The magazine ‘Which’ is reported to have stated that virtually 30% of NTL customers consider its service support to be totally unsatisfactory.
This compares to a figure of only 8% for customers of the UK's other cable company Telewest

The markets still expect a merger between the two companies this year, and given that NTL is by far the bigger of the two, the question that has to be asked is will NTL drag Telewest’s quality of service support down with it?
Unless the Managers that at N TL are the ones to go IMPO yes they will pull telewest down with them. NTL have succeeded if demoralising all their workforce.
 
I didn't see the BBC's Watchdog this week, but it appears NTL came in for a bit of stick:

http://www.bbc.co.uk/watchdog/thisweek/index.shtml

22nd February 2005

"Hundreds of you have been in touch with Watchdog about the communications giant, NTL. We spoke to three viewers who complained to us about the company's customer service.

Esther Parkes's NTL landline stopped working and she subsequently encountered many problems getting through to the NTL customer service centre. In the time it took to fix her line, she was forced to use her mobile phone instead and ran up a hefty bill which she feels NTL should pay.

Andy Maclean cancelled his account with NTL and gave them 30 days notice. But the company continued to bill him month after month. Andy pointed out their error which NTL accepted and they told him to disregard their bills. But then it seems NTL disregarded their own advice. They instructed a debt collection agency to deal with Andy.

Sarah Daniels was forced into extreme measures when she tried to talk to NTL about her mother's account. Her mother passed away in October last year and Sarah sent the company a copy of the death certificate as well as a letter saying that she would now be handling any outstanding payments.

But NTL continued to write to Sarah's deceased mother asking for her authorisation to discuss the account with Sarah. Eventually Sarah wrote a letter from her deceased mother explaining that since she had passed away, she was no longer able to deal with such queries.

NTL admit the service to those in the film was unacceptable and unreservedly apologise. They will be offered credit for the inconvenience caused. NTL do say a one hundred million pound systems makeover is underway with the sole aim of improving customer service."

 
bumpitty bumpppp

Any further updates on these NTL losses? Not heard much myself...
 
More 30 day notices looks like NTL are pruning all the engineers and managment to move over to all contract work for installs.
 
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