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NTL business

Does anyone understand NTL`s cable prices. What is the difference between single and multiuser.

I phoned there sales and got this response.

They said

"single users supports 1-4 PCs. Multiuser is for unlimited".

I said "How do you limit me to 4 PC`s?? How do you know??"

"We only will support 4 PC`s".

OK.... so really dont answer my qeustion. I am not asking her to support my PC`s, but give me internet access.

Any ideas?

Dan
 
I should imagine its related to useage. Obviously the more people you have using it the more data goes through.

I cant imagine they have any way of telling how many you have on there. Is there any caps on either package or fair use policy?
 
It doesnt state on either package. I thought it would be this too - but it seems like it is not. Abit confused really?!?!?
 
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NTL Business Service

NTL have brought out this so called cut down version of there business DSL service.

However, there is no difference between the two, its purely based on whether or not you know what you are doing enough to establish your own internal network.

It’s a modem with a connection, if you then plug that into a computer with Internet connection sharing or a Router for that matter- that’s your prerogative.

NTL are a big pain the backside anyway, there lack of technical assistance or even decent customer services says a lot about them.
 
yellowplum said:
NTL have brought out this so called cut down version of there business DSL service.

However, there is no difference between the two, its purely based on whether or not you know what you are doing enough to establish your own internal network.

It’s a modem with a connection, if you then plug that into a computer with Internet connection sharing or a Router for that matter- that’s your prerogative.

NTL are a big pain the backside anyway, there lack of technical assistance or even decent customer services says a lot about them.

There are still some within NTL that are good at their job saddly NTL have made redundant most of the BB Egineers in favour of using contractors but they still have some.

As for support if you end up with the Indian call centre then anything can happen that place is saddly lacking in many areas but the Swansea tech support I can't fault.

I have been with NTL since early 2000 for internet and for the phone from the start when it was Cable and wireless trust me the Customer Services is 100% better than what they offered.
I suppose it depends on how you talk to the CS as to what service you get.
 
Hi
When I had ntl,and was having probs,I was told by a supervisor at the wales centre that all the staff at at the call centre would be fujitsu(is that spelled correctly?)and ntl were actually closing and getting rid of the staff at the call centre that had been dealing with me up till then.So Swansea call centre might be all right but it is not run by ntl
The new staff(fujitsu)actually sorted out my prob which staff from the original centre hadn't got a clue about(virtual pipe at exchange over subscribed!)and sorted out a refund of all money spent on calls and none existant bb service(via bt line)and actually recommended me to leave ntl and go with a diff service provider(Nildram:-been superb!)
So kits is correct service staff at Swansea are good(and hold their hands up to faults with the service:-dont try and blame end user or their pc for everything)but they are subcontracted as well
 
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