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O2 internet blocked by Vodafone ?

Captain_Cretin

ULTIMATE Member
Well here is what I hope is the the closing update. Service is back OTA as of late last Sunday evening. It’s been operating consistently at 30mbiit/s since then. According to O2 this was an ‘account’ error, ultimately resolved by ‘removing’ the account from the network and reactivating 24 hours later. Makes no sense to me, even less so why it took so long, but however it was archived, my thanks to O2 for restoring the service, even if it did take 16 weeks. I guess the lesson learnt is to persist and stay polite.

Btw, in the interim, the ombudsman service found in favor of o2 and did not uphold my complaint; ironic eh ?
Well done; if only they would perform this miracle on all their equipment when they screw it up.
 

Captain_Cretin

ULTIMATE Member
Well here is what I hope is the the closing update. Service is back OTA as of late last Sunday evening. It’s been operating consistently at 30mbiit/s since then. According to O2 this was an ‘account’ error, ultimately resolved by ‘removing’ the account from the network and reactivating 24 hours later. Makes no sense to me, even less so why it took so long, but however it was archived, my thanks to O2 for restoring the service, even if it did take 16 weeks. I guess the lesson learnt is to persist and stay polite.

Btw, in the interim, the ombudsman service found in favor of o2 and did not uphold my complaint; ironic eh ?
It seems voda and O2 are doing some mast/frequency sharing in the build up to 5G.
Now all the news is about the 5G frequencies, but I have just discovered one of my local masts is broadcasting GiffGaff/O2 on B1 and not B20.

It may therefore be that they are quietly sharing 4g frequencies as well, and work being done was what screwed up your signal.
 
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