Creative Critique
Casual Member
Hi there. Bit of a ramble, but stick with it it’s quite a puzzle.
We live in a rural location suffering years with < 1mb landline broadband and long period of faults and no service. In November last, I trialed mobile broadband with a HUAWEI 525 router and 4G data only SIM from O2 PAYG as a possible replacement. This worked with consistent strong signal and service until March 2019 . Then took out a 12 month data only contract to replace PAYG; all was fine until around 16:00 on Sunday the 28th of April when the internet became unavailable. Plenty of data allowance, and SMS text still working from the router. Called O2 on Tues 30th who opened an Incident for loss of data service. Interestingly the SiM works with internet connection outside if the local area, suggesting the SIM is functioning ok.
Now here’s the rub. On the Sunday afternoon when service was lost, for a period of a couple of hours I had been trying out an EE data sim in the router to see if there was a signal, O2 just didn’t have enough monthly data for streaming. Turned out the only signal is O2 anyway (regardless of what the coverage maps say), but after the tests the O2 internet connection was lost and sadly remains so.
Today I tried the SIM in a laptop which had never been connected to the O2 network, and for a few glorious minutes it had an internet connection ! But data flow then ceased on that device also. Looks like the local beacon is not happy with that SIM in any device. PAYG SIM is now also blocked.
So the questions, which O2 seem unwilling or unable to answer are, what is blocking the internet connection on the local beacon, and why for a few minutes was an internet data flow established using the same SIM on a newly connected device ?
O2 are saying the problem is with Vodafone who host O2 on their beacon serving our location. O2 are still investigating, but the layers of administration between O2 teams, contract engineers, and it seems, Vodafone are crazy. Every bit of the process seems to be burdened by inadequate information flow. Two months on and service not restored.
Has anyone any insight as to what might be going on ? Desperate to regain what was an excellent service !
Cheers in advance.
We live in a rural location suffering years with < 1mb landline broadband and long period of faults and no service. In November last, I trialed mobile broadband with a HUAWEI 525 router and 4G data only SIM from O2 PAYG as a possible replacement. This worked with consistent strong signal and service until March 2019 . Then took out a 12 month data only contract to replace PAYG; all was fine until around 16:00 on Sunday the 28th of April when the internet became unavailable. Plenty of data allowance, and SMS text still working from the router. Called O2 on Tues 30th who opened an Incident for loss of data service. Interestingly the SiM works with internet connection outside if the local area, suggesting the SIM is functioning ok.
Now here’s the rub. On the Sunday afternoon when service was lost, for a period of a couple of hours I had been trying out an EE data sim in the router to see if there was a signal, O2 just didn’t have enough monthly data for streaming. Turned out the only signal is O2 anyway (regardless of what the coverage maps say), but after the tests the O2 internet connection was lost and sadly remains so.
Today I tried the SIM in a laptop which had never been connected to the O2 network, and for a few glorious minutes it had an internet connection ! But data flow then ceased on that device also. Looks like the local beacon is not happy with that SIM in any device. PAYG SIM is now also blocked.
So the questions, which O2 seem unwilling or unable to answer are, what is blocking the internet connection on the local beacon, and why for a few minutes was an internet data flow established using the same SIM on a newly connected device ?
O2 are saying the problem is with Vodafone who host O2 on their beacon serving our location. O2 are still investigating, but the layers of administration between O2 teams, contract engineers, and it seems, Vodafone are crazy. Every bit of the process seems to be burdened by inadequate information flow. Two months on and service not restored.
Has anyone any insight as to what might be going on ? Desperate to regain what was an excellent service !
Cheers in advance.