DTMark
0
I don't imagine that there is, but I thought I would ask: Is there any kind of regulation that applies to mobile networks in relation to capacity?
Where we live, although we can get good 3G and 4G signals, only one voice network penetrates the house - O2.
For about three years this has been problematic during school holidays and for a week either side of those (private schools with different dates, perhaps). Outbound calls fail, calls are dropped in both directions. However it worked at other times.
The network has been more or less completely broken for about 7 weeks now. 9 in 10 calls will fail or drop.
I've reported this seven times only to be sent a reassuring SMS to tell me "our network is working fine in your area". I beg to differ.
On the last occasion in "Live Chat" I was told this might be "temporary congestion". It might well be congestion, but it is now permanent. O2 cannot give any kind of "fix date" for this, since the computer says "Network is fine". So I assume nothing will be done.
If I can't have O2 here, then I can't have a mobile phone service at home. It's not the end of the world, we have VOIP over our 4G home broadband connection and that works perfectly, and I'm trying to get a second VOIP line to work.
So this leaves all options open as regards networks, I can pick any, since none of them will work at home, so I just need a PAYG SIM with the cheapest PPM option, which looks like Three. That will work "out and about".
But I'll ask anyway: Is there any regulation which can be brought to bear on O2 to fix their failed network?
Where we live, although we can get good 3G and 4G signals, only one voice network penetrates the house - O2.
For about three years this has been problematic during school holidays and for a week either side of those (private schools with different dates, perhaps). Outbound calls fail, calls are dropped in both directions. However it worked at other times.
The network has been more or less completely broken for about 7 weeks now. 9 in 10 calls will fail or drop.
I've reported this seven times only to be sent a reassuring SMS to tell me "our network is working fine in your area". I beg to differ.
On the last occasion in "Live Chat" I was told this might be "temporary congestion". It might well be congestion, but it is now permanent. O2 cannot give any kind of "fix date" for this, since the computer says "Network is fine". So I assume nothing will be done.
If I can't have O2 here, then I can't have a mobile phone service at home. It's not the end of the world, we have VOIP over our 4G home broadband connection and that works perfectly, and I'm trying to get a second VOIP line to work.
So this leaves all options open as regards networks, I can pick any, since none of them will work at home, so I just need a PAYG SIM with the cheapest PPM option, which looks like Three. That will work "out and about".
But I'll ask anyway: Is there any regulation which can be brought to bear on O2 to fix their failed network?