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Offcom

Some may or may not know that BT and Plusnet are owned by the same company, I do belive this is unfair or should be disclosed to the public when choosing your provider, Offcom should make telecomunation compaines disclose any interests in other compaines offering the same service,
 
to be honest, in some way or form BT profits from pretty much every ISP that uses a landline to deliver services, granted lm not entirely sure exactly how much but any service that requires a landline goes through their network at some point and requires their engineers in some way or form.
 
It's quite common in any business for companies that have been taken over to continue under their old name - e.g., Green & Black's, the organic chocolate people, were bought by Cadbury's over ten years ago and are now part of Mondelez, but you can still buy a bar of Green & Black's chocolate.
 
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There are over a 150 legal entities in the BT Group around the world. BT purchased Plusnet some years ago with probably the intention of gaining customers and amalgamating the company. However Plusnet continues to thrive as a successful business with consistent top awards for their customer service. Therefore it continues to be branded and run separately from BT.

Separate branding is to ensure people do not get confused between BT Consumer and Plusnet product offerings. Thats just like many of the clothing shops in the high street that all belong to the same group.

Being part of BT has its advantages as Plusnet shares some of the core BT network and BT's exclusive connectivity to things like BBC iPlayer and Netflix. So if you want the best service without the monolithic BT offering you can't go far wrong.

Please note that any of the providers that offer "up to" broadband are using the Openreach infrastructure (also BT). They provide to the ISPs including BT and Plusnet in a neutral way with the same cost and service regardless of who the ISP is. The ISPs then add their own network topology to access the Internet (investment varies) and their add-ons. So the service provided by Openreach is the same. You either live near your exchange (ADSL) or cabinet (FTTC) or you don't, you either have a good copper pair or you don't. That determines the speed and changing ISP provider makes little difference. The only difference is the ISPs bandwidth from the exchange to the Internet, the quality of their router, the add-on services and how much they charge. Look carefully at the add-ons, if they are of benefit to you, then a slightly higher broadband cost may save you money elsewhere. People initially look at the BT price as high but not if you time your contract right and you utilise the whole package.

Where people claim a boost in speed its either because they have moved from ADSL to FTTC or the change of ISP Router reset their home network and devices.

The only way to get a different broadband service at your location is to pay extra and get a new install with a new ISP then a recovery of the old to get a new copper pair however this may end being worse. Alternatively move to a provider that has their own infrastructure like Virgin Media.

Remember a fast line speed does not equal fast Internet. I had a 200Mbps Virgin service during 2017 but the TV still buffered at 8.00pm on a Saturday.
 
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Plusnet was bought by BT to get a traffic management that worked when BT’s failed.

Speed can be improved by decent kit I use draytek this is connected to the Nte5 master socket on a short shielded RJ11 cable. Making sure the firmware is updated regularly remove all internal telephone wiring.

As for providers that supply upto that is all since information from BT openreach tends to vary from clean to impacted. So no ISP can give a firm speed since BT who should know everything about your line doesn't. Below my predicted speeds both impacted and clean. Anyone who thinks an ISP can give a customer the exact speed from this information I would like to meet. I have actually recently got my speeds back after cross talk made it drop to the 50Mbps. BT said there was no fault so I did some work my side result I am now back in the 70Mbps. All I did was change the NTe5 faceplate to the latest and update my firmware. What you have to remember is the more you add to the telephone line, alarms, sky boxes will impact on sync which is controlled by you the upstream. So decent router best DSL filters good RJ11 cable shielded not the one that comes with the router, plus making sure the router is not placed in close proximity to large number of electrical plugs all can give of REN which will cause loss of performance.

As you can see from the image below downstream 55 to 80 who can tell me exactly what I will receive from that?
 

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Agree most ISP/Broadband issues are at our homes. The NTE is so important (and now so bulky) yet it's overlooked. Unfortunately most Customers do not understand the differences as they follow the Quick Start guide with their main concern being where is the nearest power point. It just happens that I am currently building a web site to provide more basic guidance and how to control my pet hate WIFI.
 
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