Should a one-off line deposit (a month in advance) be additional to the monthly subscription to an ISP? In other words, if I terminate an account with an ISP after 2 months, is it normal to be expected to pay for 3 months?
I may be naive, but I thought the point about a deposit was that it was recoverable.
My situation is that I migrated to an ISP which turned out not to be what I expected. (The ISP's website describing their services was out of date.) After discussion on the phone, we agreed that I need not enter into an automated payment system, and I sent them a cheque for two months service (plus migration fee), thinking that was it. They sent my MAC code through the post with an invoice for a month I thought I'd already paid for.
Thanks
I may be naive, but I thought the point about a deposit was that it was recoverable.
My situation is that I migrated to an ISP which turned out not to be what I expected. (The ISP's website describing their services was out of date.) After discussion on the phone, we agreed that I need not enter into an automated payment system, and I sent them a cheque for two months service (plus migration fee), thinking that was it. They sent my MAC code through the post with an invoice for a month I thought I'd already paid for.
Thanks























