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Ongoing Fault With Talktalk

Millwardt

Casual Member
Currently have an ongoing fault with TalkTalk where broadband is still dropping intermittently (and at one point previously calls using the landline we’re also not possible)

TalkTalk have today offered early termination of my contract as they are unable to fix the fault - which leaves me wondering how a new ISP who would also be dependent on Openreach would have the ability to fix it.

Has anyone else had similar with TalkTalk? I’m assuming that they may have realised the Ofcom Compensation amount is now far greater than my early termination charge but worried I may end up not being able to order a new service with the outstanding fault.
 
That's concerning, as if Talktalk are offering that it means that it's a complex fault.

What internet services are available for you locally?
 
Openreach FTTC and Virgin Media are all that’s available as far as I’m aware. (CR6 9DP) Are Talktalk obliged to proceed with fixing a complex fault?
 
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Not yet - TalkTalk only advised us of this yesterday. We are planning to express a preference that they continue to resolve the fault rather than terminate the contract as I fear we’ll be in an even worse position trying to get a new supplier to resolve the issue
 
but worried I may end up not being able to order a new service with the outstanding fault.

TalkTalk worry about you not having a service, I don't think so! Your service means nothing to them, as long as you keep paying they are happy.

They only care about profit and each time they call out BTOR they get charged, indeed they will TRY to charge you! They will also refuse to send out BTOR unless you formally agree to pay the charge if the fault is found to be in your home.

At this point they will do anything in their power to get rid of you as soon as possible. Beware of them "accidentally" terminating your contract due to a misunderstanding on a telephone call too.
 
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How long has this been going on? I assume the fault was not there when you first started the contract, otherwise you would have cancelled it early on. Can you pin point the day the fault started, maybe bad weather in the local area? Also, do your immediate neighbours have issues on their lines, hissing, crackling, disconnections of either voice or data?
 
Not aware of issues with neighbours - it’s been going on about six weeks now with visits from TalkTalk and Openreach and a new router. Speed tests are generally ok but the connection is still dropping intermittently so I assume maybe a weak/break in the wire somewhere?
 
I think all that has happened is Openreach has advised that the fault is complex regarding either cable/pole or access/safety. This road also has properties where OH is actually hung between buildings (always history). TalkTalk should be clarifying timescales with OR and confirming.

The problem with intermittent is TalkTalk will say it does not qualify for compensation.

If you cancel the contract OR may simply leave it and inhibit the pair from their records.

Only BT Consumer has an obligation to provide telephony and hence broadband. VM is also available but I would persevere with TalkTalk.

Is there not a spare pair to change to?
 
Unsure I’m afraid - this information is all coming 2nd hand from parents-in-law who won’t have paid as much interest as me when the engineer was there :)
 
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Currently have an ongoing fault with TalkTalk where broadband is still dropping intermittently (and at one point previously calls using the landline we’re also not possible)

TalkTalk have today offered early termination of my contract as they are unable to fix the fault - which leaves me wondering how a new ISP who would also be dependent on Openreach would have the ability to fix it.

Has anyone else had similar with TalkTalk? I’m assuming that they may have realised the Ofcom Compensation amount is now far greater than my early termination charge but worried I may end up not being able to order a new service with the outstanding fault.
Ditch them and get A&A on the case. They will want to help. TT want to get shot of you.
 
Not yet - TalkTalk only advised us of this yesterday. We are planning to express a preference that they continue to resolve the fault rather than terminate the contract as I fear we’ll be in an even worse position trying to get a new supplier to resolve the issue
Get the contract termination confirmed in writing or email, ask A&A to takeover advising there is an existing fault and TalkTalk Residential have been useless for 6 weeks.
 
Another vote for the A&A route from me. They will be my back out option if I'm not happy with my new FTTP contract.
 
We haven't had any wifi with Talktalk for nearly two weeks and talktalk doesn't know when our internet problem can be resolved. We have contacted them many times by phone, livechat and email, but no any progress. We still don't have internet.
 
We haven't had any wifi with Talktalk for nearly two weeks and talktalk doesn't know when our internet problem can be resolved. We have contacted them many times by phone, livechat and email, but no any progress. We still don't have internet.
Have they agreed to provide Automatic Compensation?

 
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