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Only cabinet without fibre - is something wrong?

Hi there,

Hopefully this is the right place to ask this, sorry if it isn't...

I'm at the end of my tether trying to get an answer from Openreach or BT about this. I am on an exchange where every cabinet other than mine is fibre enabled, but mine isn't. This has been the case for ages and we seem to be stuck in the "build" phase. Is there anywhere I can go to try to find out what the reason for this is? Is there a possibility that we've somehow been missed out of the plans? When I put my post code into the openreach site, it appears twice - once correctly and in the "build phase" and then the street appears on its own with no door number and that is in the first phase "exploring options" or whatever it is.

Any help from you gurus would be massively appreciated.

Thanks
 
Hi, you're at the mercy of BT, who tend to keep everyone in the dark as to the state of when FTTC's will be made active and accepting orders. It took BT over 3 years and 4 months before my cab started accepting orders just last week. You might try your ISP to ask BT on your behalf but that may not meet with any success. It will probably be a case of just having to wait until BT actually do it.
 
This might not be BT's fault some cabinets are stuck due to planning issues or neighbour complained about the cabinet. Have you any pictures of where the original cabinet is placed is it on someones property, perhaps there is nowhere close by they can place a new cabinet without causing obstructions to pedestrians. Local council is one place you can check to see if planning has been approved or still waiting to be agreed on some minor details.
 
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