tyrex
Casual Member
Been having issues with our Zen internet connection dropping approximately once a month and not coming back up by itself. We do see the occasional drop and automatic reconnection by our Fritzbox router in its logs, but these particular drops are different because the only way to resolve is to power the BT OpenReach ONT off and on again.
This is what the ONT & Router look like when the connection is down - three green lights on the ONT (no flashing on the LAN indicator compared to when the connection is working), and a red warning Info light on the router:
Zen tech support have been totally useless, they keep asking us to change cables etc. to no avail. It seems impossible to get them to escalate to OR and we keep getting fobbed off with 'just sounds unlucky' excuses.
It's happened four times in four months so far and is a real pain because some of our staff VPN into our office over the weekend so we are forced to visit the site in order to reset the ONT.
Has anybody seen this before?
This is what the ONT & Router look like when the connection is down - three green lights on the ONT (no flashing on the LAN indicator compared to when the connection is working), and a red warning Info light on the router:
Zen tech support have been totally useless, they keep asking us to change cables etc. to no avail. It seems impossible to get them to escalate to OR and we keep getting fobbed off with 'just sounds unlucky' excuses.
It's happened four times in four months so far and is a real pain because some of our staff VPN into our office over the weekend so we are forced to visit the site in order to reset the ONT.
Has anybody seen this before?























