The end of this week came and went today and nothing (as I pretty much expected).Following my post here last week:
"... booked me in for installation of the boxes next Monday (which he said would be phase 1 of the install). He said phase 2 (running the fibre to the box) would take place shortly afterwards and the final phase 3 (someone turning up with a router and installing) would be around when they go live ..."
an engineer turned up today to install the inside/outside boxes and ran the fibre to the outside box so we're just waiting for the service to go live in this area (EN4 Barnet) and then they'll send us the router. Was told last week that it should (apparently although I'm not holding my breath) be around the end of this week...
I simply don't know enough about them. I can look into it a bit if someone is able to forward examples of where they're live/exist (dm) or if they have any contacts in the companyAll very positive - although wondering why OpenInfra or Optyx Broadband is missing from the BIDB or ThinkBroadband maps - is it that they have not rolled out to many folks?
I'm DM you.I simply don't know enough about them. I can look into it a bit if someone is able to forward examples of where they're live/exist (dm) or if they have any contacts in the company
I got a reply from customer service this morning after the weekend saying they've made the change (no mention of any additional charge for this).The only disappointment so far is CGNAT. I've asked OI customer service if I can have, or pay more, for a public IP (static preferably but I'll take dynamic if that's all they offer) but after two days and chasing so far, no response apart from being told each time that the relevant department has been forwarded my query.
so whos your ISP? as on open Infras site shows thisWhen I signed up on the Open Infra website a few weeks ago, the only option available was the 900 / 900 service so I selected that and signed online the paperwork.
I asked them today whether they're going to offer any faster speeds in the future and I was surprised to be told that they already offer a 2500 / 2500 service (£79.90 / month for 24 months, i.e. about double the cost and no initial free period compared to the 900 / 900 service). They said they'd need to arrange for the Nokia ONT to be replaced with a new ONT.
I've asked to be upgraded.
I need to think now about upgrading the house networking from its current gigabit copper cable to, probably, 10G single mode fibre optic cable for future proofing; plus a new router, SFP modules, dongles etc.
I'm not entirely sure! The documentation which I've signed (and which I've been sent today for signing) only names Open Infra. It's probably Optyx who on the above page on the site shows their 2500/2500 service as £79.90/month (compared to Infinity Broadband on the above page at £69.90/month).so whos your ISP? as on open Infras site shows this
Where do I choose the provider?
Modified on: Mon, 30 Jan, 2023 at 11:28 AM
As of right now, all of our customers will be connected to Optyx Broadband for the first year of their services. We’re working towards having more options in the near future and we’ll inform about this as soon as we have more information.
Tomorrow morning came and went. E-mailed customer service in the afternoon to ask for an ETA but no response.Seven hours later, I received just now an e-mail from customer service saying they found out that they also need to upgrade the CAB in my area as I'm the first one in that CAB with this speed. This upgrade should apparently be done later today and the service should be online tomorrow morning.
show a speedtest later. but 5gbps sounds nice depending on the priceHeard back from customer service in the morning to ask me to restart the ONT. Did so but as soon as the ONT "booted up" and received its config, both the 2.5G and the 1G Ethernet ports shutdown. Reported the problem and they fixed it in the afternoon. Seems to be working fine now for 2.5G (it's over 1G at least - will run a proper speedtest later).
Engineer said so far they only have a handful of people on the 2.5G service (including me) and one person on the 8G service (presumably at the price advertised on the Optyx website). He also mentioned a 5G service.