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Openreach Community Fibre Project About to Fail - beware dreadful customer service!

Oldpronto

Casual Member
Update on where we are in our village with the rural broadband scheme.
We submitted a new application through the Community Leads Portal of Openreach in April 2021, our original application having not being processed in time for the 31 Mar 21 cutoff. This application increased the number of properties taking up on the scheme.

We then received a new budgetary offer in late April (so a quick response) and we replied to this budgetary offer from Openreach immediately saying we wished to proceed to the final offer.

The Openreach final offer was produced in late June 21.

We then were able to contact all those who had expressed interest to commit to the project, completing the Openreach spreadsheet with a value of pledges exceeding the final offer by a significant amount. This was sent to Openreach in late August.

The spreadsheet needs careful control to ensure an accurate record of those who have committed to the project. There is always the added issue of properties being sold or rebuilt. We were able to add additional properties that had not originally expressed interest - but had suddenly woken up to the fact that something was happening.

We are now trying to be patient as the documentation/detail is passed from Openreach to DCMS.

We have a village FTTP website which contains all the detail of the scheme for people to (hopefully) read and understand. Because we have had great take-up of the scheme our total voucher value exceeds the Openreach required value of pledges by the community. We have not set up a CIC as a result.

We think the most difficult part to come is ensuring people are aware when DCMS are about to start making contact. In these days of scam phone calls/emails it will require careful monitoring.

Despite views to the contrary we have had quite reasonable contact with our Rural Engagement Manager, including a video conference that answered many queries.

Hope this helps.
 

Oldpronto

Casual Member
Just heard this evening that DCMS have approved our application. We now await emails to all addresses signing up to the scheme. Another step forward.:):):)
 

Flagrag

Casual Member
We are on the CFP scheme and it was all quiet until 6 weeks ago when Openreach engineers came round and checked all the ducts.

They then went round and pulled Blue nylon cord through the ducts to the houses that have signed up to the scheme however since then we have had no further work.

Has anyone got any experience on timeline once the blue cord is pulled to houses ?
 
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