welshblob
Regular Member
Hi,
Sorry if this is has been asked before but I did a quick search and couldn't find anything. Helping out my auntie as she has Plusnet at the moment and is only getting 11Mbps down which varies downwards. She has looked on her account and supposedly can get between 30 and 50 Mbps for an extra £10 per month. This might be the difference between ADSL and VSDL looking at the BT Wholesale checker.
I started poking around wondering when she'll get fttp and determined she has a priority exchange and then realised her neighbour has had fttp installed! The OR checker for her address states its "Not yet available" whereas her neighbour's says its available and indeed they have had it installed.
So I checked the BT wholesale checker and bottom line:
Her address states : FTTP is not available.
Neighbours address states : Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG congested duct.
ONT exists with active service. No spare ports are available. A new ONT may be ordered.
I assume UG = under ground? I'm not sure if congested duct is from the road to the property or the main duct in the road itself. The properties are lower than the road and the neighbour has it coming in overhead from the boundary wall to the property.
They appear to have stopped at the neighbours house and for the rest of the street/area fttp isn't available. So just wondering why this might be and who can we talk to, to understand the plans for when they will get back to cabling the street up? She spoke to Plusnet who I thought were supposed to ask OR but they fobbed her off to OR directed who just reiterated what their checker. They also said she should ask through her provider.
Other information that might be useful is that my aunties properly is a multiple dwelling with 6 flats in the block and we can see the current copper BT lines coming in from the road through the service area in some conduit.
Any help appreciated.
Cheers
Sorry if this is has been asked before but I did a quick search and couldn't find anything. Helping out my auntie as she has Plusnet at the moment and is only getting 11Mbps down which varies downwards. She has looked on her account and supposedly can get between 30 and 50 Mbps for an extra £10 per month. This might be the difference between ADSL and VSDL looking at the BT Wholesale checker.
I started poking around wondering when she'll get fttp and determined she has a priority exchange and then realised her neighbour has had fttp installed! The OR checker for her address states its "Not yet available" whereas her neighbour's says its available and indeed they have had it installed.
So I checked the BT wholesale checker and bottom line:
Her address states : FTTP is not available.
Neighbours address states : Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG congested duct.
ONT exists with active service. No spare ports are available. A new ONT may be ordered.
I assume UG = under ground? I'm not sure if congested duct is from the road to the property or the main duct in the road itself. The properties are lower than the road and the neighbour has it coming in overhead from the boundary wall to the property.
They appear to have stopped at the neighbours house and for the rest of the street/area fttp isn't available. So just wondering why this might be and who can we talk to, to understand the plans for when they will get back to cabling the street up? She spoke to Plusnet who I thought were supposed to ask OR but they fobbed her off to OR directed who just reiterated what their checker. They also said she should ask through her provider.
Other information that might be useful is that my aunties properly is a multiple dwelling with 6 flats in the block and we can see the current copper BT lines coming in from the road through the service area in some conduit.
Any help appreciated.
Cheers























