ajama13
Casual Member
Hi,
Apologies in advance for this lengthy post. Need your help in understanding Openreach's response to a query regarding fibre availability for my address. The entire road apart from a couple of properties now have access to FTTP via existing & newly installed poles. My next door neighbour is able to place an FTTP order but I cannot. I have provided a visual demonstration of the layout and the placement of poles.
Believing that there is a mistake with Openreach and its database, considering the Fibre distribution point is literally across the road, I have queried this via the fibre availability customer form.
I have paraphrased what they have said, referring to the diagram above:
"I've looked into this and the neighbouring building you have mentioned (The buildings highlighted green in the diagram) is served overhead from a different distribution point than the row of houses your property is part of (these are served underground via a different piece of equipment)- unfortunately there is not sufficient capacity on the overhead equipment for us to move you over to it."
This doesn't make sense as I am on the same row at my neighbours. I am less than 10 meters away and the pole seems to have capacity for another FTTP Distribution point. I've seen poles with 2 FTTP Distribution points secured with a 'V' shaped backplate. It seems that they have made a conscious decision to skip my address and the reason provided stinks.
Can someone please help on what I can do next, as I am sick and tired of Virgin Media and its aging HFC infrastructure. I am out of contract in 9 months and would like to leave to an FTTP provider. There are no other FTTP providers in my area.
Apologies in advance for this lengthy post. Need your help in understanding Openreach's response to a query regarding fibre availability for my address. The entire road apart from a couple of properties now have access to FTTP via existing & newly installed poles. My next door neighbour is able to place an FTTP order but I cannot. I have provided a visual demonstration of the layout and the placement of poles.
Believing that there is a mistake with Openreach and its database, considering the Fibre distribution point is literally across the road, I have queried this via the fibre availability customer form.
I have paraphrased what they have said, referring to the diagram above:
"I've looked into this and the neighbouring building you have mentioned (The buildings highlighted green in the diagram) is served overhead from a different distribution point than the row of houses your property is part of (these are served underground via a different piece of equipment)- unfortunately there is not sufficient capacity on the overhead equipment for us to move you over to it."
This doesn't make sense as I am on the same row at my neighbours. I am less than 10 meters away and the pole seems to have capacity for another FTTP Distribution point. I've seen poles with 2 FTTP Distribution points secured with a 'V' shaped backplate. It seems that they have made a conscious decision to skip my address and the reason provided stinks.
Can someone please help on what I can do next, as I am sick and tired of Virgin Media and its aging HFC infrastructure. I am out of contract in 9 months and would like to leave to an FTTP provider. There are no other FTTP providers in my area.























