MysteriousOrange
Member
I've just had an openreach engineer over to install the new master socket for GFast. The engineer was really helpful, but found that our telephone line was about 100m longer than it predicted on their system, so he couldn't get a sync on GFast. He reconnected the line to the DSLAM and said my ISP would be in contact to reorder a VDSL service.
I made the choice to go with Sky for this (which may have been a poor choice), and after a phone call with them, they've said that openreach have logged the visit as a 'missed appointment' (even though the engineer was at our master socket), so I need to wait a few days to see what comes through.
I wondered if anyone has had a similar experience before, and if it typically gets resolved once the engineer has had a bit more time to put in the actual report from the visit? I'm not looking forward to potentially having to argue the missed appointment fee.
It'd be nice if openreach used it as a way to prioritise FTTP (which goes to our direct neighbours, but not to our place - we're the only building on an underground feed in the road), but I doubt that will happen, so for now will be happy with a VDSL service.
I made the choice to go with Sky for this (which may have been a poor choice), and after a phone call with them, they've said that openreach have logged the visit as a 'missed appointment' (even though the engineer was at our master socket), so I need to wait a few days to see what comes through.
I wondered if anyone has had a similar experience before, and if it typically gets resolved once the engineer has had a bit more time to put in the actual report from the visit? I'm not looking forward to potentially having to argue the missed appointment fee.
It'd be nice if openreach used it as a way to prioritise FTTP (which goes to our direct neighbours, but not to our place - we're the only building on an underground feed in the road), but I doubt that will happen, so for now will be happy with a VDSL service.























