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Openreach - GFast unexpected line length

I've just had an openreach engineer over to install the new master socket for GFast. The engineer was really helpful, but found that our telephone line was about 100m longer than it predicted on their system, so he couldn't get a sync on GFast. He reconnected the line to the DSLAM and said my ISP would be in contact to reorder a VDSL service.

I made the choice to go with Sky for this (which may have been a poor choice), and after a phone call with them, they've said that openreach have logged the visit as a 'missed appointment' (even though the engineer was at our master socket), so I need to wait a few days to see what comes through.

I wondered if anyone has had a similar experience before, and if it typically gets resolved once the engineer has had a bit more time to put in the actual report from the visit? I'm not looking forward to potentially having to argue the missed appointment fee.

It'd be nice if openreach used it as a way to prioritise FTTP (which goes to our direct neighbours, but not to our place - we're the only building on an underground feed in the road), but I doubt that will happen, so for now will be happy with a VDSL service.
 
When my street was Openreach FTTP'd my property and maybe two others out of 20 were historically underground fed for no obvious reason, but the rest were fed from poles overhead.

We were given the option that we could have fibre from a pole or languish on copper. I willingly accepted an overhead fibre.
 
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I've just had an openreach engineer over to install the new master socket for GFast. The engineer was really helpful, but found that our telephone line was about 100m longer than it predicted on their system, so he couldn't get a sync on GFast. He reconnected the line to the DSLAM and said my ISP would be in contact to reorder a VDSL service.

I made the choice to go with Sky for this (which may have been a poor choice), and after a phone call with them, they've said that openreach have logged the visit as a 'missed appointment' (even though the engineer was at our master socket), so I need to wait a few days to see what comes through.

I wondered if anyone has had a similar experience before, and if it typically gets resolved once the engineer has had a bit more time to put in the actual report from the visit? I'm not looking forward to potentially having to argue the missed appointment fee.

It'd be nice if openreach used it as a way to prioritise FTTP (which goes to our direct neighbours, but not to our place - we're the only building on an underground feed in the road), but I doubt that will happen, so for now will be happy with a VDSL service.
If the test kit has failed passed G.fast then G.fast is all cancellation. Thinking you are just too far away from the street pcp g.fast cabinet - what did BTw checker gave you in the first place post here screenshot?
 
Regarding the "missed apointment" when O.R. cut me off by accident (I saw him do it from my front window) the fault reported from my ISP to O.R. was logged as a "double filter issue". Sounds like the ISPs are trying to blame their customers if at all possible for the callout. They didn't approach me for any callout fee.
 
Thanks all for the replies!

We were given the option that we could have fibre from a pole or languish on copper. I willingly accepted an overhead fibre.

Yeah, there are loads of telephone lines nearby - I wonder if a previous owner had this choice and decided against it. It's quite hard to get info out of OpenReach as they're so busy!

Sounds like the ISPs are trying to blame their customers if at all possible for the callout. They didn't approach me for any callout fee.
Thanks, that's handy to know. Hopefully it all sorts itself out behind the scenes.

If the test kit has failed passed G.fast then G.fast is all cancellation. Thinking you are just too far away from the street pcp g.fast cabinet - what did BTw checker gave you in the first place post here screenshot?

I attached a screenshot of the checker - I think you are right, the checker looks like a property just on the edge of the good range for G.fast, so the longer line probably means it isn't possible.
 

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I attached a screenshot of the checker - I think you are right, the checker looks like a property just on the edge of the good range for G.fast, so the longer line probably means it isn't possible.
I would advised you to forget G.fast as it not worth it because G.fast run SRA and FRA with very high freq. Your upstream could be lots worsen than FTTC.

Best advise is stay on with FTTC 80/20 until FTTP come along.
 
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