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Openreach linechecker on wrong exchange.

I would be grateful for any advice.

My village has fibre but I have an EO line and have not been able to get it. Recently there has been some hope as the Openreach line checker changed to 'In Scope'.

However, now when I check the Openreach line checker site, my number comes up as being on a totally different exchange 15 miles away.

I cannot get any sense from either BT or Openreach, and the occasional response I get is based on the wrong information (the cabinet is full and you need to wait), and does not address the wrong exchange issue.

Thank you

David
 
Order a new line.

Oh, but dont do it through BT as they rip you off, try one of the smaller ISPs; Aquiss and others charge the Open Reach fee and dont add their own charge, BT Retail TRIPLE the BT Open Reach price.

I ordered a new line, had it installed and a 2nd visit to get it fibred up in 10 days from the date of ordering.

(WHY wont BTOR do a new line and fibre install at the same time??)
 
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I would be grateful for any advice.

My village has fibre but I have an EO line and have not been able to get it. Recently there has been some hope as the Openreach line checker changed to 'In Scope'.

However, now when I check the Openreach line checker site, my number comes up as being on a totally different exchange 15 miles away.

I cannot get any sense from either BT or Openreach, and the occasional response I get is based on the wrong information (the cabinet is full and you need to wait), and does not address the wrong exchange issue.

Thank you

David
It's not uncommon in areas that suffer from EO lines for the local network rearrangement work to result in a significant change to local connectivity. In fact EO lines have been involved with nearly all of the cases we've examined where database confusion has occurred, often in areas where the community has been split (i.e. some EO lines being converted to work off the newer FTTC "fibre" service and others remaining on EO).

In some cases we’ve seen nearly a whole village get FTTC after having EO lines, except for just a few houses at the edge where the EO lines still exist. It causes a lot of confusion, not just for home owners but also for Openreach’s own engineers and various checker databases. Openreach typically deny that such confusion happens, but it clearly does.

Anyway I’d guesstimate that something is happening in your area or preparing to happen, otherwise you generally don’t see the local exchange changing unless it’s part of a specific plan or you made an error in the address specific search. Best way to find out is to send an email to the local authority’s broadband project team. Where are you in the UK?
 
(WHY wont BTOR do a new line and fibre install at the same time??)

They do, called Sim Provides. We have been doing them a few years now. I've gone back and checked your order and we did place it as a Sim provide, but OR had a resourcing issue and could not match dates on both systems, hence got split. These days of course, with 95% of people opting for Wires Only version of FTTC, then you would never see an engineer for the fibre.
 
Thanks for the replies and explanation; it has been a few years, but I was sure the BTOR guy said their system wouldnt book both jobs for the same visit.
 
I had this exact problem, they upgraded our line and installed a new cabinet (Cabinet 6) however the old cabinet was something like 13. I managed to get some sense out of BT (uk call centre (don't ask me how I got through to them) and they confirmed cabinet 6 was live and active and I can get superfast broadband on Cabinet 6)

When I ordered broadband it was installed into cabinet 13 and thus we got 0.5mpbs connection I complained to BT and there wasn't anything they could do apparently. What I did was...

Reported a fault on my line and got an openreach engineer to come out, I then explianed all to him, even drove him down the road to show him the cabinet (which he or his PDA knew nothing about) one he saw the cabinet and knew what was going on her made a few calls and got the records updated to show my line was on cabinet 6 and then the next day rang BT up and their system showed I could get superfast BB.

It wasn't as simple as I explianed above and I reported the issue circa 10 times to BT and they were useless, best bet is to have openreach out and explian to them, they will more than likely help if you seem to know your stuff.
 
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