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Openreach Missing Data?

united

Member
I placed an order for FTTC with Sky on the 3rd of December and it appears i'm still no closer to having it activated. The latest delay i'm being told is that there is missing information from the Openreach database.

Sky can't tell me what his missing information is, only that they will give me another update in a week's time. I've tried Openreach on twitter and they say they can't discuss orders with me.

One thing I have raised multiple times to Sky is that the address they have on the system is slightly incorrect, their response was they as long as the postcode is correct is doesn't matter.

Is there anyway of reaching out to Openreach to try and find what this missing information is?
 
My father had a similar problem and took almost two months for Openreach to update their database.
His issue which could potentially be the same as yourself was due to a goldkey that they assign to each individual property. For some reason this was assigned to his property and also a chip shop just up the road from him.

Eventually Openreach updated their database and corrected the address so the engineers were able to activate the correct line.
 
@united welcome to ispreview forums.

There's no way to contact Openreach as they only speak to Communication Providers.

If you want a competent Communication Provider to get you connected instead of being left waiting for Sky, there's others who would be interested in getting you connected.

Alternatively you can contact OFCOM and make a complaint that you have signed up for a service that has yet to be provided and the updates you're receiving from Sky are that the blame is being pointed at Openreach but you have no idea if Sky have even contacted Openreach.

For missing addresses I usually see an update within 5 working days and availability within a fortnight, unless you are in the back of beyond there's no reason for you to be waiting over a month to go live.
 
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