D_Piddy_007
Member
Hey ISPreview folks,
Hoping you can help.
I've been trying to get a new broadband package to my address for the last 8 months and have been having major difficulties with Openreach.
We have a new build house which already has FTTP installed however the previous owners had removed the ONT modem before we got the keys and Openreach came and replaced this after we placed an order with BT when we moved in.
We've been with BT for the last 2 years without incident and I was looking a new faster package.
Initially we tried to go with BT again however every, and I mean EVERY time an order was placed it would invariably get rejected by Openreach.
After 5 months of back and forth I'd had enough and decided to go with TalkTalk as they had a better deal for faster speed.
They too have been running into the same issue where openreach continuously rejects the order and they have raised numerous tickets, many of which are being escalated but I'm getting nowhere.
I've been able to made contact with Openreach via their online chat window and they say the details of the address are OK on their side.
Just wondering if anyone has had any difficulties in this area and how they got it addressed?
Should I be pursuing this through my current ISP rather than the one I'm looking to move to?
I'm at my wits end about this.
Any help would be greatly appreciated.
Thanks
D
Hoping you can help.
I've been trying to get a new broadband package to my address for the last 8 months and have been having major difficulties with Openreach.
We have a new build house which already has FTTP installed however the previous owners had removed the ONT modem before we got the keys and Openreach came and replaced this after we placed an order with BT when we moved in.
We've been with BT for the last 2 years without incident and I was looking a new faster package.
Initially we tried to go with BT again however every, and I mean EVERY time an order was placed it would invariably get rejected by Openreach.
After 5 months of back and forth I'd had enough and decided to go with TalkTalk as they had a better deal for faster speed.
They too have been running into the same issue where openreach continuously rejects the order and they have raised numerous tickets, many of which are being escalated but I'm getting nowhere.
I've been able to made contact with Openreach via their online chat window and they say the details of the address are OK on their side.
Just wondering if anyone has had any difficulties in this area and how they got it addressed?
Should I be pursuing this through my current ISP rather than the one I'm looking to move to?
I'm at my wits end about this.
Any help would be greatly appreciated.
Thanks
D