ascobie
Casual Member
Hi,
Briefly: Zen have told me that Openreach have completely stalled FTTP installs for premises with existing care alarms. Does anyone know if this is true and, if so, the reasoning?
Full story: I've been attempting to organise a FTTP install with Zen for my elderly mother. The order went through successfully and Openreach turned up within a few weeks to do the install. When the installer looked at the existing install she stated that she couldn't proceed because my mother had a care alarm and that a UPS would need to be arranged by Zen to keep the router powered during a power outage. Fair enough, I thought, so contacted Zen who said they would provide the necessary kit and rescheduled the install. I also contacted the care alarm company who said that they would ship an IP version of their care alarm. Zen then contacted me, a few days later, to say that Openreach have completely stalled FTTP installs for premises with care alarms.
Thanks
Briefly: Zen have told me that Openreach have completely stalled FTTP installs for premises with existing care alarms. Does anyone know if this is true and, if so, the reasoning?
Full story: I've been attempting to organise a FTTP install with Zen for my elderly mother. The order went through successfully and Openreach turned up within a few weeks to do the install. When the installer looked at the existing install she stated that she couldn't proceed because my mother had a care alarm and that a UPS would need to be arranged by Zen to keep the router powered during a power outage. Fair enough, I thought, so contacted Zen who said they would provide the necessary kit and rescheduled the install. I also contacted the care alarm company who said that they would ship an IP version of their care alarm. Zen then contacted me, a few days later, to say that Openreach have completely stalled FTTP installs for premises with care alarms.
Thanks























