Hi, my mum has just tried to change her Internet provider from Talk Talk, to BT, but when the Openreach enginerr turned up to install, he saw she had a care line system on the wall of her flat and immediatly said he couldn't install the new fibre. She said its not connected to my phone or internet, its a sepearte system owned and managed by the buildings management team, but the Openreach engineer said it didn't matter, as he is not allowed to install into a premisis that has a care line in place.
My mum then phoned BT who said there was nothing they could do and that she should try and find a provider that doesn't use Openreach, which just sounds crazy to me!