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Openreach stalled FTTP installs for premises with care alarms?

UPDATE: Having arranged to have my mother's telecare device replaced with one that uses the mobile network instead of the existing copper landline, I attempted again to have FTTP installed. All went reasonably smoothly with Zen who reckoned that the order would go through fine. Install was scheduled for today, but engineer called first thing to ask if my mother has a telecare device. I told her yes, but not one connected to openreach's network. She said that her understanding was that the install still couldn't go ahead, but would ask management. Soon after I received a phone call from someone claiming to be the Openreach Regional Manager for South East Scotland, who said that Ofcom have mandated that no FTTP installs can proceed for any premises with a telecare device, regardless of how that device is connected! Absolutely crazy!
Interesting. BT were more than happy to put me on digital voice under similar circumstances. As soon as they had established that an implanted cardiac monitor I have has had the base station upgraded from one that connects to the phone line to one that has a SIM inside and transmits over the mobile network instead.
 
Quote from Financial Times today.

A December charter agreed by industry resulted in a pause of non-voluntary migrations to digital landlines.

Providers including Virgin Media O2 and BT in December made commitments under a charter to not undertake non-voluntary migrations until all possible steps were taken to protect vulnerable consumers. The charter stipulated that no telecare users would be migrated to digital landline services without confirmation that a functioning solution was in place.

That reads to me as if the customer is aware of the potential risk and a fix is in place it should go ahead.
 
Hi, my mum has just tried to change her Internet provider from Talk Talk, to BT, but when the Openreach enginerr turned up to install, he saw she had a care line system on the wall of her flat and immediatly said he couldn't install the new fibre. She said its not connected to my phone or internet, its a sepearte system owned and managed by the buildings management team, but the Openreach engineer said it didn't matter, as he is not allowed to install into a premisis that has a care line in place.

My mum then phoned BT who said there was nothing they could do and that she should try and find a provider that doesn't use Openreach, which just sounds crazy to me!
 
Hi, my mum has just tried to change her Internet provider from Talk Talk, to BT, but when the Openreach enginerr turned up to install, he saw she had a care line system on the wall of her flat and immediatly said he couldn't install the new fibre. She said its not connected to my phone or internet, its a sepearte system owned and managed by the buildings management team, but the Openreach engineer said it didn't matter, as he is not allowed to install into a premisis that has a care line in place.

My mum then phoned BT who said there was nothing they could do and that she should try and find a provider that doesn't use Openreach, which just sounds crazy to me!
this is down to the fact they can be held to account by OFCOM for care alarms, to be honest this care alarm companies need to be fined as care alarms should've been future proofed
 
Hi, my mum has just tried to change her Internet provider from Talk Talk, to BT, but when the Openreach enginerr turned up to install, he saw she had a care line system on the wall of her flat and immediatly said he couldn't install the new fibre. She said its not connected to my phone or internet, its a sepearte system owned and managed by the buildings management team, but the Openreach engineer said it didn't matter, as he is not allowed to install into a premisis that has a care line in place.

My mum then phoned BT who said there was nothing they could do and that she should try and find a provider that doesn't use Openreach, which just sounds crazy to me!
Well Openreach are clearly being cautious as even if your mum said “its not connected to my phone or internet” it’s not easy to validate that claim and if it were to result in loss of service there could be potential for physical harm if the line is not working.
 
Sounds like there needs to be a complaint into OFCOM (probably easier said than donel that their policy is blocking her ability to switch supplier which is in turn an OFCOM policy.
 
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