greentrident
Casual Member
This is a bit long but there is a question at the end if anyone can help!
So I ordered my FTTP at the earliest moment it was available - 12th October and it was due to be installed on Nov 5th.
2 engineers turned up and said they were unable to install it for 2 reasons - 1) to get enough clearance from the pole across the road to my house they would need to connect a bracket to my neighbour's house which would need a wayleave agreement and 2) existing cables were too low to work safely on the pole so the road would need closing. Both of these things would take months to arrange.
Nov 12th. An engineer comes to install FTTP to my neighbour's house, says the road doesn't need closing but to get clearance he needs to connect the bracket to my house! He also says he can install mine at the same time. By 6.30 he has the kit in place, ONT switched on and he leaves saying "I'll finish up next door and if you just plug in the router I'll pop back and check it's working before I go" I never see him again.
Nov. 13th I raise a complaint with BT and they say despite the installation being in place it still needs an engineer to come out but they promise to install it on Saturday 27th pm.
Nov 27th - wait in all Saturday afternoon and nothing happens.
Nov 29th - follow up the complaint with BT - they guarantee it will be installed am 9th December.
9th Dec - waiting in for the engineer - check the order status and it's been changed to Jan 4th!
I'm annoyed at all the delays but the thing that really annoys me is the lack of notification. Not only do they cancel with no notice but they don't tell me!
It seems weird that the kit is all setup - the ONT displays solid light for LAN and POWER with a flashing light for PON. The router is orange which means the service needs activating and if I try to link to the internet using it it tells me the same thing. My neighbour's setup is working!
So does anyone know if an engineer on site is actually going to do anything other than request the service to be activated elsewhere?
So I ordered my FTTP at the earliest moment it was available - 12th October and it was due to be installed on Nov 5th.
2 engineers turned up and said they were unable to install it for 2 reasons - 1) to get enough clearance from the pole across the road to my house they would need to connect a bracket to my neighbour's house which would need a wayleave agreement and 2) existing cables were too low to work safely on the pole so the road would need closing. Both of these things would take months to arrange.
Nov 12th. An engineer comes to install FTTP to my neighbour's house, says the road doesn't need closing but to get clearance he needs to connect the bracket to my house! He also says he can install mine at the same time. By 6.30 he has the kit in place, ONT switched on and he leaves saying "I'll finish up next door and if you just plug in the router I'll pop back and check it's working before I go" I never see him again.
Nov. 13th I raise a complaint with BT and they say despite the installation being in place it still needs an engineer to come out but they promise to install it on Saturday 27th pm.
Nov 27th - wait in all Saturday afternoon and nothing happens.
Nov 29th - follow up the complaint with BT - they guarantee it will be installed am 9th December.
9th Dec - waiting in for the engineer - check the order status and it's been changed to Jan 4th!
I'm annoyed at all the delays but the thing that really annoys me is the lack of notification. Not only do they cancel with no notice but they don't tell me!
It seems weird that the kit is all setup - the ONT displays solid light for LAN and POWER with a flashing light for PON. The router is orange which means the service needs activating and if I try to link to the internet using it it tells me the same thing. My neighbour's setup is working!
So does anyone know if an engineer on site is actually going to do anything other than request the service to be activated elsewhere?























