Blakeysmiles
Casual Member
Afternoon All,
I am just looking for some advice really.
I live at my in-laws in rural North Cornwall. They have a broadband deal thorough Kinex (Business account) which to no real fault to Kinex the connection and line speed is SHOCKING! Using our post code we are only able to receive 330Mbps (downstream) and 30Mbps (upstream) [on a good day and the wind blowing in the right direction] as FTTP isn't available to us e.g BT Broadband 1Mb - 3Mb download speeds.
Our neighbor who is 200m away is able to get up to 1000Mbps (downstream) and up to 220 (upstream) e.g BT Ultrafast Fibre 2 (300Mb download speeds). The cabinet is between us, on the main road.
I raised a query with Openreach September 2018, as to why we couldn't get a faster more reliable internet connection, and was originally told that the FTTP in our area was currently being rolled out and i should wait. I was quick to point out that the FTTP roll out in our area has been going on now for near 4years. I was was then give an email of a person in Openreach who works in Social Media Customer Resolutions He was helpful and gave me an NAD code for the property, though an email form a an OR engineer which said that we could get fibre. I was told that all I had to do was give this NAD code to the ISP and all would be sorted. If you put he NAD code in the DSLchecker it says we can get 1000Mbps (DS) and 220Mbps (US). I have even walked a BT customer service person though the checker and he acknowledged it did say that FTTP was available, however as their (and every other ISP i have tried) system said no, it was still a no to fibre.
10 months on I have not found one ISP who will give me fibre as they say that the property isn't FTTP ready, while on the other hand I have OR saying fibre can be ordered. I made a fresh complaint to OR last month and have been passed between three different people / teams and no one will get back to me!? I can't work from home so have been driving 2h 20min each day for last 7 months (+ fuel costs) to go to the office so i can access the servers, as the home connection is so bad.
Anyone else had this stalemate?
I am just looking for some advice really.
I live at my in-laws in rural North Cornwall. They have a broadband deal thorough Kinex (Business account) which to no real fault to Kinex the connection and line speed is SHOCKING! Using our post code we are only able to receive 330Mbps (downstream) and 30Mbps (upstream) [on a good day and the wind blowing in the right direction] as FTTP isn't available to us e.g BT Broadband 1Mb - 3Mb download speeds.
Our neighbor who is 200m away is able to get up to 1000Mbps (downstream) and up to 220 (upstream) e.g BT Ultrafast Fibre 2 (300Mb download speeds). The cabinet is between us, on the main road.
I raised a query with Openreach September 2018, as to why we couldn't get a faster more reliable internet connection, and was originally told that the FTTP in our area was currently being rolled out and i should wait. I was quick to point out that the FTTP roll out in our area has been going on now for near 4years. I was was then give an email of a person in Openreach who works in Social Media Customer Resolutions He was helpful and gave me an NAD code for the property, though an email form a an OR engineer which said that we could get fibre. I was told that all I had to do was give this NAD code to the ISP and all would be sorted. If you put he NAD code in the DSLchecker it says we can get 1000Mbps (DS) and 220Mbps (US). I have even walked a BT customer service person though the checker and he acknowledged it did say that FTTP was available, however as their (and every other ISP i have tried) system said no, it was still a no to fibre.
10 months on I have not found one ISP who will give me fibre as they say that the property isn't FTTP ready, while on the other hand I have OR saying fibre can be ordered. I made a fresh complaint to OR last month and have been passed between three different people / teams and no one will get back to me!? I can't work from home so have been driving 2h 20min each day for last 7 months (+ fuel costs) to go to the office so i can access the servers, as the home connection is so bad.
Anyone else had this stalemate?