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Openreach Woes

KBX

Member
Been lurking here for a while but this is my first time posting. I am wondering if anyone else has came across this issue when switching from ADSL to Full Fibre in an area recently made live.

Monday 22nd I had an openreach engineer out to finish the fibre install, Put in the ONT, Splice fibre inside to outside and should have been good to go. Engineer in his time at the house had 8 notifications the ONT had been registered but ONT PON light was flashing. Sent an N11 form back to networks teams for a network fault.

Openreach then sent another engineer on Wednesday to have a look, swapped out the ONT same issue, replaced the original ONT and yeah still a flashing PON light again N11 form sent. Since Wednesday i have had estimated fix dates of today and now Tuesday thanks to the bank holiday weekend. I know its only been a few days but still working from home with minimal 4G reception where i live really isnt helping.

For context this area was just done as part of Scotlands R100 program so 1-3Mbps ADSL to Full Fibre which i am grateful for, as i really didnt think this area would be done. Original ADSL was removed by BT on Monday night even though i asked for it to continue running till today just on the off chance of issues.

Has anyone had a similar issue with Openreach making your area live and the ONT cant connect to your ISP?

Thanks in Advance
 
Not had the issues myself, however I have had one or two friends have the same problem.

Theirs seemed to be resolved once the backend network was rebuilt and the right light as such was then being sent to the ONT.

Took them a couple days to sort but eventually got there in the end.
 
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