sebby
0
Here's a warning to anyone who isn't aware that the dial-up 'service' that was being cancelled has been extended though they may have kept this to themselves.
I received a letter dated 29/10 stating they were closing and switching all customers to Broadband unless you dialled an 0800 number. I rang and cancelled and was told to expect written confirmation and would be billed for the days used in December.
Nothing arrived so I chased them up, spoke to three departments, and found I wasn't down for new equipment so the cancellation must have gone through. They then told me it shut off 12/12.
I switched to Virgin Broadband 14/12(which is working OK most of the time, needs unplugging like others have found). I noticed on 14/12 that the orange dial-up was still on and when I spoke to them they stated they've decided to continue until March poss.
No warning was given about extension. They claim that I never phoned them. turns out they have a dedicated cancellation department which no-one earlier directed me to.
It's all very dodgy sounding, seems like it was all just a marketing scam to get people onto Broadband but there must be people who have switched and don't know believing they'd cancelled. They want me to pay until end of January now. Curtly told by Customer services/cancellations dept :laugh: to write in and complain. Now paying two ISP's
I received a letter dated 29/10 stating they were closing and switching all customers to Broadband unless you dialled an 0800 number. I rang and cancelled and was told to expect written confirmation and would be billed for the days used in December.
Nothing arrived so I chased them up, spoke to three departments, and found I wasn't down for new equipment so the cancellation must have gone through. They then told me it shut off 12/12.
I switched to Virgin Broadband 14/12(which is working OK most of the time, needs unplugging like others have found). I noticed on 14/12 that the orange dial-up was still on and when I spoke to them they stated they've decided to continue until March poss.
No warning was given about extension. They claim that I never phoned them. turns out they have a dedicated cancellation department which no-one earlier directed me to.
It's all very dodgy sounding, seems like it was all just a marketing scam to get people onto Broadband but there must be people who have switched and don't know believing they'd cancelled. They want me to pay until end of January now. Curtly told by Customer services/cancellations dept :laugh: to write in and complain. Now paying two ISP's























