My stupid sister signed up our mothers business property to an Orange phone package some time ago (having originally lumbered her with a Talk Talk package!!).
Anyway, Tuesday morning the line was dead, no dial tone, nothing; Orange were contacted and the fault reported, but here we are on Thursday evening and still we have a dead line; it even took them over 12 hours (and a reminder), to activate a call transfer to a mobile.
This is causing a lot of issues as we are a Nursery school and parents need to contact us; what are our options when it comes to compensation/ cancelling the line and getting a new one installed?? I dont have access to the contract, so can anyone tell me if EE do proper business lines, or will my idiot sister have signed our business line over to a bunch of monkeys on a domestic contract??
(BTW, I suspect the line has been hijacked as a BTOR van was spotted at the cabinet the morning the line went dead).
Anyway, Tuesday morning the line was dead, no dial tone, nothing; Orange were contacted and the fault reported, but here we are on Thursday evening and still we have a dead line; it even took them over 12 hours (and a reminder), to activate a call transfer to a mobile.
This is causing a lot of issues as we are a Nursery school and parents need to contact us; what are our options when it comes to compensation/ cancelling the line and getting a new one installed?? I dont have access to the contract, so can anyone tell me if EE do proper business lines, or will my idiot sister have signed our business line over to a bunch of monkeys on a domestic contract??
(BTW, I suspect the line has been hijacked as a BTOR van was spotted at the cabinet the morning the line went dead).