Dave1167
0
I have been with Screaming.net, Freeserve, Wanadoo and now renamed for the 4th. time as Orange and I have to admit that until Orange took over things went reasonably well for me.
However all good things have to come and end! I recently signed up for the Orange LiveBox with the Home Max package and am now considering canceling on the grounds of Breach of Contract.
The 2nd line that you get with the box does not do what it is supposed to do all of the time. Some numbers that you dial 'Do not exist' according to them! For example 0500 41 41 41 is Screwfix Direct and they do not exist!!!
Several times a week the Local area connection has to be reset.
Of course the 'free calls' are attractive but there is a sting in the tail. You only get free calls to numbers starting with 01 & 02 (as well as worldwide calls). All other numbers are charged - even 0800 so I often seek the services of www.saynoto0870.com to try to find alternative numbers.
Orange make more money by getting you to use their help lines which are - yes you guessed it -0870 - but I refuse to do this and write emails. They do not like me doing this but I have insisted. The helpdesk is absolutely useless and to explain this let me state that I have been trying to resolve the 'number does not exist issue for many weeks and in total there has been 70 messages exchanged since 25/03/08. Several of the emails promise that I will receive a phone call from them - I should be so lucky!!!
Anyway my real reason for writing is to ask if anyone else has the LiveBox and if so are they having the same problems as I am.
Thanks for listening.
Dave
However all good things have to come and end! I recently signed up for the Orange LiveBox with the Home Max package and am now considering canceling on the grounds of Breach of Contract.
The 2nd line that you get with the box does not do what it is supposed to do all of the time. Some numbers that you dial 'Do not exist' according to them! For example 0500 41 41 41 is Screwfix Direct and they do not exist!!!
Several times a week the Local area connection has to be reset.
Of course the 'free calls' are attractive but there is a sting in the tail. You only get free calls to numbers starting with 01 & 02 (as well as worldwide calls). All other numbers are charged - even 0800 so I often seek the services of www.saynoto0870.com to try to find alternative numbers.
Orange make more money by getting you to use their help lines which are - yes you guessed it -0870 - but I refuse to do this and write emails. They do not like me doing this but I have insisted. The helpdesk is absolutely useless and to explain this let me state that I have been trying to resolve the 'number does not exist issue for many weeks and in total there has been 70 messages exchanged since 25/03/08. Several of the emails promise that I will receive a phone call from them - I should be so lucky!!!
Anyway my real reason for writing is to ask if anyone else has the LiveBox and if so are they having the same problems as I am.
Thanks for listening.
Dave