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Orange refuse to give me a MAC code

tried those options last night. no luck. still getting the 721 PPP login error.
orange have been absolutely f***king useless. still down. no internet since saturday last and no resolution in sight.
 
rang them up last night for my mac code. i've had enough of their utterly appalling service. it is truely the WORST i have ever experienced ( been on the internet since 1994). cancelled my direct debit with them. they'll be sending me a bill for £200 (i.e. the rest of my 12 month contract). the utter gall of them - sending me a bill for a service that doesnt exist.
 
As much as I think your in the right, I dont think you will be able to get your money back. A long time for you maybe, but they will say you havent given them a chance to fix it.

It sucks, but you should wait longer otherwise your going to lose £200 :shrug:
 
As much as I think your in the right, I dont think you will be able to get your money back. A long time for you maybe, but they will say you havent given them a chance to fix it.

It sucks, but you should wait longer otherwise your going to lose £200 :shrug:

the thing is , is that they haven't even replied or corresponded with me on an estimated fix time - the communication with them is ZERO, beyond calling up some muppets in India who are totally clueless.

i'm not going to wait around. i've heard of horror stories of people being disconnected for months on end. i'm a web designer by trade, so waiting around is just not a feasible option for me.

cancelled my direct debit as well.
 
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changing from PPPoE to PPPoA worked for me about 2 weeks ago, but since last saturday even that's failed. still getting the same "ppp server" login failure.

my login is of the form

username.wanadoo.co.uk@fs

i wonder if the muppets at orange have changed the wanadoo accounts to

username.orangehome.co.uk@fs

i'll try that this evening.
 
As much as I think your in the right, I dont think you will be able to get your money back. A long time for you maybe, but they will say you havent given them a chance to fix it.

It sucks, but you should wait longer otherwise your going to lose £200 :shrug:

I also think that may be the case, while I appreciate it may not be a feasable option for the OP, the usual advice seems to be that you should make time of the escence, by writting giving them X days to resolve the issue http://www.gillhams.com/dictionary/157.cfm

It might be worth making a formal complaint, the ISP pays the case fees if it goes as far an ADR, so they may prefer to reach a settlement.

Maybe complaining to the ISPA might kick Orange into some positive action.

Orange's COP http://www.orange.co.uk/terms/5594.htm
 
ISPA wont deal with a complaint until after 10 working days have passed since you first complained to the ISP:

i just got this email from them:
For an ISPA complaint to be valid the complainant has to contact the ISP
directly and allow the ISP 10 working days to resolve the complaint. Orange
have informed ISPA that your online complaint was processed within 10
working days of your initial complaint to Orange.

Therefore, your complaint is invalid. Please allow 10 working days since
your original complaint to Orange before processing an online ISPA
complaint.
 
Oh yes, and dont say anything about you losing business. They will not be sympathetic at all to that, as they will simply counter by saying you should have got a business package and that ADSL doesnt have any service level agreements.

The whole thing needs changing really, but until then people are stuck with jumping through hoops not to get hit for the contract charge.
 
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10 days is too long if the connection is needed I think the time scales for BB need reducing due to the fact ppl cannot have a backup BB supply.
 
tried those options last night. no luck. still getting the 721 PPP login error.
orange have been absolutely f***king useless. still down. no internet since saturday last and no resolution in sight.

Have you checked with bt wholesale to see who's TAG in on your line? (now)
 
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