AgiB
0
I live in South Manchester, 1.5 mile from the exchange. I am in a shitty deal with Orange (up to 8Meg for £19.99) and since 3 days speed is really bad. Download speed 0.03 Meg??? Called Orange non-support and went through the usual clear your temp file folder malarkey (we use FF). They could not find any fault with the connection, we should be getting top speed 6 Meg so non-resolved issue there. I am with them since 13 years!!! Same email since 13 years, I am not one to change lightly but recently since they've made "improvements" which resulted us not having any internet for 2 weeks, I don't think they are competitive and reliable enough, coupled with the fact there are better offers out there I am tempted to change. I am still hesitant to change, is the speed issue likely to be resolved? Are they stalling our service to get us to sign a new contract for 18 months? They are about to send out a new router, which I am not sure will do anything. LiveBox is fine for us. Download speed could not even be measured, upload speed was almost what we should get funny enough why is that can anyone help? BT says line has no fault. There is a new hub in action near us, can that be problem? If it is traffic issue can anything improve on that or I just need to change provider? And who to change to? I am happy to fork out more for a reliable internet connection, no problem. So I would appreciate any comments about who to change to in South Manchester??? Equally, when I was requesting a MAC code suddenly I was transferred to an English speaking person who gave me a sales pitch, instead of a MAC code, Bright Box for free and £15.00/month broadband up to 20 Meg and one month free for our troubles. I did not take it because I need to research this, he was pretty miffed, stay on 6 Meg then, he said gracefully. Question: Has anyone had this Bright box, have you got any good/bad experiences with it? Thanks very much!!!























