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Orange slow speed in South Manchester

I live in South Manchester, 1.5 mile from the exchange. I am in a shitty deal with Orange (up to 8Meg for £19.99) and since 3 days speed is really bad. Download speed 0.03 Meg??? Called Orange non-support and went through the usual clear your temp file folder malarkey (we use FF). They could not find any fault with the connection, we should be getting top speed 6 Meg so non-resolved issue there. I am with them since 13 years!!! Same email since 13 years, I am not one to change lightly but recently since they've made "improvements" which resulted us not having any internet for 2 weeks, I don't think they are competitive and reliable enough, coupled with the fact there are better offers out there I am tempted to change. I am still hesitant to change, is the speed issue likely to be resolved? Are they stalling our service to get us to sign a new contract for 18 months? They are about to send out a new router, which I am not sure will do anything. LiveBox is fine for us. Download speed could not even be measured, upload speed was almost what we should get funny enough why is that can anyone help? BT says line has no fault. There is a new hub in action near us, can that be problem? If it is traffic issue can anything improve on that or I just need to change provider? And who to change to? I am happy to fork out more for a reliable internet connection, no problem. So I would appreciate any comments about who to change to in South Manchester??? Equally, when I was requesting a MAC code suddenly I was transferred to an English speaking person who gave me a sales pitch, instead of a MAC code, Bright Box for free and £15.00/month broadband up to 20 Meg and one month free for our troubles. I did not take it because I need to research this, he was pretty miffed, stay on 6 Meg then, he said gracefully. Question: Has anyone had this Bright box, have you got any good/bad experiences with it? Thanks very much!!!
 
Had a similar problem with them last year.
Downstream was 0.30 mbps
Upstream was 0.50mbps which is normal.
If i remember it was something to do with my noise margin being high, not a major fault but still a line fault in my books.
If you still are using the live box, can you post some stats please.
You can log in to the box @ http://192.168.1.1
click login or similar.
Then click system info.
If you can paste the down/upstream, noise margin and line attuenuation that would be ace.
No doubt they have told you to use speedtest.net for 24hrs and report the speeds.
Hope this is a start mate.
 
Yes we can understand the problem better if you're able to post your router stats, as Johno mentioned. This tells us something about how your DSL line is behaving and its environment.
 
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Thank you so much. I just checked as since yesterday, again the speed is fluctuating during the day. I can hear the computer making a higher noise then I know we have problem with the slow internet.

Connection mode : ADSL2+
Type : Fast
Noise margin (dB) : 2.9
Attenuation (dB) : 43.5
Attainable download rate (kbps) : 10000
ADSL status : Connected [0]

When the internet is bad it is so bad that I cannot launch the speed checker at all. I will have to change provider, we live only 1.5 mile from the exchange. As I said since they've made the upgrade the internet connection is unreliable and we get these days where speeds are down. Then for few weeks it's ok then again, it is bad. They gave us 2 new live boxes but I don't want to install them as I am worried they will want to trap us. They lied over the phone when I wanted the MAc code. I am thinking of going with Virgin. I am paying £19.99 plus BT line rental for this, if I take a cheaper package with Orange they will trap me. Might as well go for a different provider.
 
It looks like you've only shown the downstream stats and not the upstream (we can only tell so much from those). Still, with an attenuation like that, you should be getting a speed of around 7Mbps+ (I think 10Mbps is ambitious) and it does look like there might be a problem.

The noise margin of 2.9 is quite low (though we can't see the other stats to fully appreciate what' happening) and I'd normally be expecting a line to repeatedly drop its connection with that, which over time might force your connection speed far lower than what it can actually do. Unless you were actively monitoring router activity then you might not even notice this happening.

If it were me then I'd make sure you had Microfilters (splitters) installed on all your homes phone sockets, make sure your router is connected up to the BT master socket and that there aren't any other electrical devices too near (e.g. microwave ovens etc.) and use a wired instead of wifi link to rule wireless problems out of the equation. We cover all of these things here:

http://www.ispreview.co.uk/articles/adsltips/

Also do you plug into a socket with a 'BTOpenreach' logo on? If not then you should hopefully have BT's older NTE5 and in that case a BT iPlate / Broadband Accelerating filter might well improve your connection. You can find details about that under the 'Advanced Tips' a few pages in above.
 
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