Sponsored Links

Out of Hours Support?

I am looking for a Broadband provider and am considering Eclipse, Zen and NewNet, but none of these seem to provide out of hours technical support (At least Zen provides some support on Sunday). If I'm working on something at 10pm and my internet connection dies, then I need to get help now, not at 9am tomorrow.

Any suggestions as to reasonably priced providers that provide 24/7 cover? If my web hosting provider can afford it for £6 pcm, then why can't an ISP?
 
Namesco/NDO provides 24/7/365 0845 UK based support and other threads confirm that even in the middle of the night you tend to get someone who knows what he (why never she?) knows what he is talking about.

NDO website is here.
 
the onlyt one that provides quality out of hours support is ndo \ namesco.
theirs is 24\7\365 and on an 0845 number :)

Oh, welshman, there is atleast one she - Ive spoken to an "Amy".
 
Sponsored Links
the onlyt one that provides quality out of hours support is ndo \ namesco.
theirs is 24\7\365 and on an 0845 number :)

Plusnet also offer 24/7 support on an 0845 number, however the " quality " of support is variable.

I do agree with the OP and cannot understand why all ISP's cannot provide the service as standard.
 
Right on LighterBoy! I have sent off enquiries to NDO/NamesCo, NewNet, Zen and Eclipse and await their replies. I have (of course) read the feedback for each of them.

Most complained about: Tiscali and PlusNet, therefore not on list :-)

Thanks for everyone's input. I will be checking back, so keep those thoughts coming.


Richard
 
I'm sure the original psoter is after decent out of hours support and plusnet isnt that!

Well to be honest Lighterboy I have only ever needed help from Plusnet Support once in my 18 months time with them, and that was sorted in minutes.

I did say the service was " variable ".;)
 
Sponsored Links
ive used eclipse for 8 months and have never needed to use technical support. only had some setup queries regarding changing usernames and contacted support services using ticket system and got replies within 15 minutes even after hours.
infact eclipse have a link which shows u any technical problems afecting the network so if say for example email is slow u can check the link to find out if it is u or network as a whole and what they are doing to rectify it
 
I'm with zen and found that when I was on the BT wholesale network that it was only ever that what caused any outages and since I have been on the LLU from zen have had no problems in 6 months apart from BT cuting the phone line off.
 
Top
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Vodafone UK ISP Logo
Vodafone £24.00 - 26.00
150Mbps
Gift: None
NOW UK ISP Logo
NOW £24.00
100Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £25.99
145Mbps
Gift: £50 Reward Card
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Youfibre UK ISP Logo
Youfibre £23.99
150Mbps
Gift: None
Large Availability | View All
Sponsored Links
The Top 15 Category Tags
  1. FTTP (6026)
  2. BT (3639)
  3. Politics (2721)
  4. Business (2439)
  5. Openreach (2405)
  6. Building Digital UK (2330)
  7. Mobile Broadband (2146)
  8. FTTC (2083)
  9. Statistics (1901)
  10. 4G (1816)
  11. Virgin Media (1764)
  12. Ofcom Regulation (1582)
  13. Fibre Optic (1467)
  14. Wireless Internet (1462)
  15. 5G (1407)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules